Head of Market - Chicago

Enclave Coworking; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

Enclave Coworking is seeking a Head of Market - Chicago to lead operations and expansion efforts. Ideal candidates will manage a diverse range of responsibilities, from site selection to team management, in a fast-paced startup environment. This role offers competitive pay and opportunities for advancement within a growing company.

Benefits

Annual Bonus

Stock Options

Unlimited PTO

Opportunities for Advancement

Equity

Qualifications

• Experience in operations, marketing, sales, or a customer-facing role is a plus.
• Travel throughout the suburbs will be required.

Responsibilities

• Manage the Chicagoland team including operations, member services and facilities staff.
• Oversee daily operations to ensure spaces are perfect for members’ daily use.
• Grow the Market and work with member services, marketing and the social media team.

Skills

Interpersonal Skills

Problem Solving

Communication

Customer Satisfaction

Education

Bachelor's degree in Business Administration

Tools

CRM Software

Job description

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This range is provided by Enclave Coworking. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$100,000.00/yr - $130,000.00/yr

Additional compensation types

Annual Bonus and Stock options

About Enclave

Enclave is solving the hybrid work problem by bringing small, tech-enabled coworking spaces to the suburbs. Right now, suburban professionals face a false choice: work at home or commute to the office. Our 100% remote managed spaces empower professionals to work near what matters most, close to home, in an environment designed to enhance productivity.

Backed by prominent Chicago and Silicon Valley VC firms, Enclave is poised to build on our initial success. The company operates 14 locations in the Chicago area, 3 (and growing) in Washington DC and is beginning its expansion efforts in multiple new markets throughout the United States.

The Role

Enclave is looking for a Head of Market - Chicago to manage our day to day operations across Chicagoland and to lead our continued expansion in the area. The Head of Market will be the lead on the ground responsible for site selection, growth, sales, staff management and daily operations.

The right candidate will be, above all else, a utility player. Responsibilities are as diverse as working with real estate agents to find the next Enclave location, managing general contractors, overseeing facilities staff, personally performing day to day operations tasks when necessary and coordinating member services and tours. The candidate will take on a lot of responsibility out of the gate, but will do so with the full support of the national team. This role will have the benefit of being stationed in the same city as headquarters and reporting directly to officers of the company. They will also benefit from entering an established market with an existing team.

Key Responsibilities:

• Manage the Chicagoland team including operations, member services and facilities staff
• Oversee daily operations to ensure spaces are perfect for members’ daily use
• Manage the member services team to ensure new leads are guided through the sales process and converted to members
• Proactively identify opportunities to enhance the client experience and increase retention rates
• Build and improve long term systems to support the team’s efforts and enhance efficiencies. Implement tools and processes to streamline regional functions
• Grow the Market
• Work with member services, marketing and the social media team to generate new leads and tell the local Enclave story
• Partner with community groups and organize networking events, workshops and other activities to raise awareness of Enclave
• Work with the advertising team to localize ads, direct mail and other outreach tactics
• Expansion and Construction Management
• Complete competitive analysis and pricing exercises to ensure each new space offers significant value to the company
• Oversee construction staff and report back to operations team on progress and/or issues

Qualifications:

• Grit. As a key member of a small team, we all have to do whatever has to be done.
• Bachelor's degree in Business Administration, Marketing or a related field is preferred
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with clients
• Strong problem-solving abilities and the capacity to think strategically to address client needs
• Experience in operations, marketing, sales, or a customer-facing role a plus
• Familiarity with CRM software and other customer success tools is a plus
• Passion for creating exceptional client experiences and driving customer satisfaction
• Travel throughout the suburbs will be required. Candidates must have adequate transportation to visit each Enclave location
• Excited to be an early employee at a fast growing startup!
• Competitive salary + benefits
• Equity
• Unlimited PTO
• Early employee at hyper-scaling startup company
• Opportunities for advancement, promotion, and leadership positions

Application Process

At this stage in Enclave’s growth, massive upside exists for motivated individuals looking to advance internally as the company expands. If you thrive in a fast-paced start-up environment, please apply with a cover letter and resume via LinkedIn.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Hospitality

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