Head of Luxury Travel Sales & Guest Experiences

Scott Dunn Ltd.; Solana Beach (CA); Presencial; USD 111.000 - 149.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Time Off

Travel perks/discounts

Health & Wellness Programs

401k program

Descripción de la vacante

Scott Dunn, a luxury travel operator within Flight Centre Travel Group USA, seeks a Head of Sales & Guest Experiences in Solana Beach, CA. You will lead and develop Sales Team Managers to create a dynamic, guest-focused culture that drives revenue, productivity, conversion and service excellence.

You will shape business strategy, partner with cross-functional leaders, and inspire teams to deliver memorable travellers’ experiences while optimizing operations and performance in a fast-paced

Formación

• Proven leadership experience managing sales leaders, managers, or large teams.
• Strong experience driving sales performance, productivity, conversion, and customer experience outcomes.
• Demonstrated success developing and executing business plans and commercial strategies.
• Experience analyzing sales data, KPIs, budgets, and profitability metrics to inform decision-making.

Responsabilidades

• Lead, coach, and inspire Sales Team Managers to create a culture of sales excellence and guest service.
• Drive performance against sales budgets, revenue goals, productivity targets, conversion metrics, and service KPIs.
• Develop and execute long-term business plans aligned with company vision and budgets.
• Partner with leaders to deliver a seamless guest experience across functions.
• Oversee and enhance booking processes to improve conversion rates and guest satisfaction.

Conocimientos

Leadership experience

Sales performance

Commercial strategy

Cross-functional collaboration

Descripción del empleo

Scott Dunn, a luxury travel operator within Flight Centre Travel Group USA, seeks a Head of Sales & Guest Experiences in Solana Beach, CA. You will lead and develop Sales Team Managers to create a dynamic, guest-focused culture that drives revenue, productivity, conversion and service excellence.

You will shape business strategy, partner with cross-functional leaders, and inspire teams to deliver memorable travellers’ experiences while optimizing operations and performance in a fast-paced