Head of Kelly RPO

00001 Kelly Services, Inc; Troy (MI); Presencial; USD 250.000 - 420.000; Jornada completa

Descripción de la vacante

Kelly Services, Inc. is seeking a Head of Recruitment Process Outsourcing (RPO), a strategically driven leader with full P&L responsibility for the RPO division.

The role focuses on growth, performance, and evolution of Kelly's RPO solutions across global markets, delivering scalable and commercially rigorous outcomes. Reporting to the President, Staffing, BPO and RPO Solutions, the leader will anticipate shifts in talent acquisition, drive client acquisition, and align strategy with market

Formación

• 20+ years of leadership in the RPO sector with enterprise-level delivery
• Proven track record building and growing RPO revenue and client relationships
• Ability to read talent market signals and adapt strategy quickly
• Experience in multi-market operations and complex turnaround situations

Responsabilidades

• Architect a high-performance, people-first culture within the RPO division anchored in accountability and development
• Own and evolve the RPO go-to-market strategy, solution design, and pricing across geographies
• Serve as executive sponsor for strategic RPO accounts, ensuring governance and client retention
• Lead negotiations and redesigns to protect enterprise value and margin integrity
• Champion adoption of ATS/CRM and AI-enabled sourcing to drive efficiency and hiring outcomes
• Coordinate across sales, delivery, operations, finance, HR, and marketing to align priorities and reduce cost-to-serve

Conocimientos

Leadership

RPO expertise

P&L ownership

Business development

Strategic thinking

Herramientas

ATS platforms

CRM systems

AI-enabled sourcing

Descripción del empleo

Together we change lives.

Kelly is a team of experts driven by our belief that the impact of the right person in the right job is limitless.

No matter where you are in your career journey you can apply your knowledge and passion to move people, organizations, and communities forward. You'll have opportunities to grow your expertise and capabilities, both professionally and personally. As a team we celebrate inclusion, caring and collaboration. As a company we value your contribution, we work with integrity, and we always put people first - so your impact really will change lives.

Our Head of Recruitment Process Outsourcing (RPO) is a strategically driven, commercially accountable leader who owns the growth, performance, and evolution of Kelly's RPO business. The Officer VP role holds full P&L responsibility for the RPO division, driving client acquisition, revenue growth, margin expansion, and EBITDA improvement - while setting and executing the go-to-market strategy that positions Kelly RPO as a top-tier, enterprise-grade solution in the global talent marketplace.

Reporting to the President, Staffing, BPO and RPO Solutions, this leader is expected to anticipate shifts in the talent acquisition landscape, act decisively, and adapt in real time - delivering scalable RPO solutions with agility, speed, and commercial rigor in a dynamic, competitive market.

Responsibilities:

People & Culture First

• Architect and lead a high-performance, people-first culture within the RPO division anchored in accountability, talent development, inclusion, and continuous improvement


• Build an environment of psychological safety paired with uncompromising performance standards and leadership accountability across delivery, operations, and client-facing teams

RPO Strategy & New Business Growth

• Own and continuously evolve the RPO go-to-market strategy, solution design, and pricing model across all verticals and geographies


• Drive scalable new logo acquisition through targeted pursuit strategies, enforce pricing discipline, and lead sustained margin expansion; proactively adjust strategy based on talent market and competitive shifts


• Develop and launch differentiated RPO solutions - including modular RPO, total talent, and embedded recruiting models - that create competitive market advantage and reflect future-of-work trends

Client & Talent Centricity

• Serve as executive sponsor for the organization's most strategic RPO accounts, ensuring strong governance, NPS performance, and long-term retention


• Deepen enterprise client relationships, expand scope and revenue footprint within existing accounts, and proactively identify at-risk accounts for remediation


• Lead high-stakes contract negotiations and solution re-designs that optimize outcomes for clients while protecting enterprise value and margin integrity

Delivery Excellence & Technology Enablement

• Ensure consistent, high-quality RPO delivery across all engagements through disciplined SLA management, recruiter productivity standards, and process governance


• Champion the adoption and optimization of ATS, CRM, AI-enabled sourcing, and talent analytics platforms to drive recruiter efficiency and hiring outcomes


• Partner with Technology and Operations functions to continuously evolve the RPO delivery model, reduce cost-to-fill, and enhance the candidate and hiring manager experience

Cross-Functional Alignment & Execution

• Orchestrate alignment across sales, delivery, operations, finance, HR, and marketing to execute enterprise priorities; redesign operating models and drive measurable reductions in cost-to-serve at scale


• Partner with Marketing and Growth functions to shape RPO pursuit strategy, thought leadership positioning, and market differentiation


• Ensure disciplined pipeline management, forecast integrity, and accountability against enterprise KPIs - including revenue, margin, time-to-fill, quality-of-hire, and client retention rate

Business & Financial Acumen

• Own and actively manage the full RPO P&L; translate financial performance - revenue, gross profit, and EBITDA - into clear operational decisions and accountable leadership actions at every level of the business


• Leverage workforce data, analytics platforms, and digital tools to identify growth levers, monitor business health, and drive evidence-based decisions; build or strengthen the analytics capability within the RPO team to move from insight to action with speed

Knowledge, Skills, and Experiences:

• 20+ years of progressive leadership in the RPO sector, with direct accountability for enterprise-level RPO engagements, P&L ownership, and multi-market delivery operations


• Proven new business builder with a track record of growing RPO revenue and sustaining client relationships through both expansion cycles and complex turnaround situations - not only favorable market conditions


• Demonstrated agility; able to read talent market signals, adapt RPO strategy and delivery models quickly, and execute decisively in ambiguity


• Experien