Head of IT & Automation - AI-Driven Tech Leader

appen-2; United States; Remote; USD 180,000 - 300,000; Full time

Job summary

appen-2 seeks a senior IT leader to own the IT function in an AI-native organization. You will shape the IT roadmap, oversee security, governance, and cost, and partner with executives to align technology with business strategy.

You will lead a team across support, enterprise tech, and automation, drive vendor management, incident response, and ensure audit readiness for SOC 2 and ISO 27001. Deep experience with M365, cloud platforms, and AI tooling is essential.

Qualifications

• 8+ years leading IT in fast-paced tech/ services environments.
• Credible across SaaS, cloud infra, endpoints, identity and integrations.
• Experience with SOC 2 and ISO 27001 in governance/audit readiness.
• Strong vendor management, negotiation, and technology spend oversight.
• Proven track record turning AI/automation into working IT solutions.

Responsibilities

• Set the IT roadmap spanning enterprise tech, security, and automation.
• Provide tech leadership across M365, Salesforce, Workday, and more.
• Own SOC 2, ISO 27001 controls, audits, and risk remediation.
• Apply AI and automation to help desk, onboarding, provisioning.
• Oversee vendor portfolio, renewals, licence rationalisation, cost.
• Build a high-performing IT team and drive continuous improvement.

Skills

Executive leadership

IT strategy

Vendor management

AI/automation

Incident response

Executive presence

Education

8+ years IT leadership

Tools

Microsoft 365

Salesforce

Workday

Atlassian

AWS

Databricks

AI tooling

Job description

appen-2 seeks a senior IT leader to own the IT function in an AI-native organization. You will shape the IT roadmap, oversee security, governance, and cost, and partner with executives to align technology with business strategy.

You will lead a team across support, enterprise tech, and automation, drive vendor management, incident response, and ensure audit readiness for SOC 2 and ISO 27001. Deep experience with M365, cloud platforms, and AI tooling is essential.