Head of Internal Communications & Digital Experience

World Kinect Corporation; Webster (TX); Hybrid; USD 110,000 - 160,000; Full time

Job summary

World Fuel is seeking a Lead, Internal Communications & Digital Workplace to shape how employees connect with information across the organization. The role combines strategy with hands‑on SharePoint ownership to improve the employee experience and intranet governance.

You will manage governance, content, and channel strategy across SharePoint, email, Teams and more, partnering with HR, Marketing, IT, and Finance to elevate engagement and clarity. Hybrid in the US (Miami/Houston).

Qualifications

• Experience in internal communications, corporate communications, or a related field.
• Proven ability to coordinate cross‑functional communications and influence stakeholders across multiple business functions.
• Experience developing communication strategies, governance frameworks, editorial calendars, or communication plans.
• Hands‑on SharePoint experience, including content management, site administration, navigation, and publishing.
• Strong writing, editing, and storytelling skills with the ability to simplify complex information for diverse audiences.
• Experience creating visual content using Canva, Adobe Creative Suite, or similar design tools.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
• Ability to influence stakeholders and drive alignment without direct authority.
• Advanced proficiency with Microsoft 365 applications, including Teams, Outlook, PowerPoint, Word, and Excel.

Responsibilities

• Shape internal communications strategy: assess audiences, channels, messaging, and frequency.
• Identify opportunities to improve consistency and coordination across the organization.
• Establish a clear channel strategy for SharePoint, email, Teams, and other channels.
• Develop and maintain a company-wide communications calendar with stakeholders.
• Coordinate messaging, timing, audience targeting, and channel selection for connected employee experience.
• Lead the Employee Digital Workplace Experience by managing the intranet and improving usability.
• Create, update, and maintain SharePoint pages, navigation, and content libraries.
• Ensure content is accurate, relevant, and aligned with standards.
• Partner with content owners to update or remove outdated content.
• Apply visual and content design principles to enhance readability and engagement.
• Leverage Microsoft 365 tools to support communication initiatives.
• Establish governance practices for internal communications, including publishing standards and approval processes.
• Maintain visibility into content ownership, workflows, and publishing responsibilities.
• Create templates and publishing guidelines to strengthen consistency.
• Guide stakeholders on best practices in publishing and communications.
• Translate complex business information into clear communications.
• Develop content that explains company priorities and initiatives.
• Create professional graphics using Canva or Adobe tools while maintaining brand standards.
• Build relationships across HR, Marketing, IT, Finance and business leaders.
• Gather information from SMEs and guide content through development to publication.
• Advise on strategy, audience targeting, timing, and channel selection.
• Manage sensitive information with discretion.
• Monitor intranet performance, engagement, and feedback.
• Use data to improve content quality and reach.
• Identify gaps and propose practical solutions for governance and content.

Skills

Internal communications

Cross‑functional collaboration

Governance & standards

SharePoint

Content management

Microsoft 365

Writing & storytelling

Project management

Stakeholder influence

Attention to detail

Tools

SharePoint

Canva

Adobe Creative Suite

Microsoft Teams

PowerPoint

Word

Excel

Job description

World Fuel is seeking a Lead, Internal Communications & Digital Workplace to shape how employees connect with information across the organization. The role combines strategy with hands‑on SharePoint ownership to improve the employee experience and intranet governance.

You will manage governance, content, and channel strategy across SharePoint, email, Teams and more, partnering with HR, Marketing, IT, and Finance to elevate engagement and clarity. Hybrid in the US (Miami/Houston).