Head of Infrastructure Operations

Customers Bank; Malvern (Chester County); On-site; USD 130,000 - 180,000; Full time

Job summary

A leading community bank is seeking a Head of Infrastructure Operations to oversee IT operations and infrastructure management. This strategic role involves ensuring scalable, secure systems while delivering exceptional service. The ideal candidate will have extensive experience in IT operations, leadership skills, and a strong technical background in cloud and on-premise systems.

Qualifications

• 10+ years in IT operations or infrastructure leadership.
• 5+ years managing enterprise infrastructure teams.
• Proven experience in large-scale IT support and disaster recovery.

Responsibilities

• Oversee end user & support services, ensuring high-quality service delivery.
• Lead infrastructure strategy across Azure cloud and on-prem systems.
• Manage enterprise networking and voice systems.

Skills

Leadership

Collaboration

Communication

Change Leadership

Education

Bachelor's degree in IT, Computer Science, or related field

Master’s degree (preferred)

Tools

ServiceNow

Azure

VMWare

Cisco

Microsoft 365

Job description

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At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

The Head of Technology Operations leads enterprise-wide operational technology services, including end user services, help desk, IT support, infrastructure (on-prem and cloud), site networks, telephony, and disaster recovery. This strategic role ensures scalable, secure, and resilient systems while delivering exceptional service to the business. The role partners cross-functionally with Information Security and business stakeholders to design and deliver solutions aligned with operational and security goals.

What You’ll Do

• Oversee end user & support services, ensuring responsive and high-quality service delivery. Support development & product teams and their underlying requirements.
• Lead infrastructure strategy and operations across Azure cloud and on-prem systems (including Windows, VMWare, HP devices). Ensure infrastructure meets all security policies & standards, forecast capacity needs, and ensure compliance with regulations (e.g., PCI-DSS, SOX, FFIEC).
• Manage enterprise networking and voice systems, including site networks, Cisco, Cloudflare, Palo Alto firewalls, and network architecture.
• Design and maintain disaster recovery and business continuity plans; ensure system resiliency.
• Utilize ITSM tools like ServiceNow to manage incidents, requests, assets, and change processes. Drive automation and service optimization.
• Partner with Security, risk, compliance, and business units on operational strategies.
• Manage vendors, contracts, and budgets for infrastructure and support services. Support project governance.
• Build and lead a high-performing technology operations team aligned with enterprise goals and service standards.

What Do You Need?

• Experience with Azure, VMWare, Windows Server, Active Directory, Entra ID, HP laptops, SCCM/Intune, Infrastructure-as-Code (optional).
• Knowledge of Cloudflare, Cisco, Palo Alto, VPN, DNS/DHCP, NTP, and network resiliency.
• Experience with ServiceNow, ITIL processes, incident/problem/change management, asset & configuration management.
• Disaster recovery planning, backup, recovery, failover, and resilience testing experience.
• Leadership skills including cross-functional collaboration, vendor and budget management, communication, and change leadership.
• Proficiency with Microsoft 365, Azure AD, ServiceNow, Endpoint Management Tools.

Must Haves

• 10+ years in IT operations or infrastructure leadership.
• 5+ years managing enterprise infrastructure teams (cloud and on-prem), including remote teams.
• Proven experience in large-scale IT support, network operations, and disaster recovery.
• Bachelor's degree in IT, Computer Science, or related field (Master’s preferred).
• Experience with ITIL or similar frameworks.

Preferred Certifications

• Azure Solutions Architect
• ITIL v4
• VMWare Certified Professional (VCP)
• Cisco Certified Network Professional (CCNP)
• CISSP (nice to have)

Customers Bank is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We provide reasonable accommodations upon request.

Diversity Statement

We value diversity, equity, and inclusion, and are committed to fostering a culture that reflects these values. We celebrate diverse experiences and perspectives, believing they drive our success. Step into your future with us! Let’s take on tomorrow.