Head of InfoSec Problem Management & Continuous Improvement

Global Payments Inc.; Atlanta (GA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Global Payments Inc. seeks a Head of Problem Management and Continuous Improvement to lead efforts across incident trends, performance gaps, and operational resilience. This role sits in a hybrid model with three days in the office at Cincinnati or Atlanta, and requires US citizenship or a valid Green Card.

You will drive actionable improvement plans, embed problem-solving disciplines, and develop leaders while partnering with senior stakeholders to raise service performance and reduce risk.

Qualifications

• Bachelor’s degree in operations, technology, service management, risk, resiliency, or transformation plus 10 years of relevant work experience.
• 5–7+ years of managerial experience leading a technical IT security team such as security operations analytics or engineering.
• Strong change management and organizational influence skills.
• Systems thinker who identifies interconnected operational issues.

Responsibilities

• Lead efforts to uncover and address recurring issues, process weaknesses, and vulnerabilities impacting performance or customer experience.
• Ensure lessons from incidents and audit findings translate into actionable improvement plans with owners and timelines.
• Lead a portfolio of continuous improvement projects to increase efficiency, reduce risk, and strengthen readiness.
• Analyze incident trends and metrics to identify patterns and opportunities for improvement.
• Partner with leaders to embed problem-solving disciplines and drive adoption of continuous improvement practices.

Skills

Change management

Organizational influence

Systems thinking

Team leadership

Stakeholder collaboration

Education

Bachelor's degree in operations, technology, service management, risk, resiliency, or transformation

Job description

Global Payments Inc. seeks a Head of Problem Management and Continuous Improvement to lead efforts across incident trends, performance gaps, and operational resilience. This role sits in a hybrid model with three days in the office at Cincinnati or Atlanta, and requires US citizenship or a valid Green Card.

You will drive actionable improvement plans, embed problem-solving disciplines, and develop leaders while partnering with senior stakeholders to raise service performance and reduce risk.