Head of Housekeeping & Guest Experience

Crescent Hotels & Resorts; Greenville (SC); On-site; USD 38,000 - 56,000; Full time

Job summary

Crescent Hotels & Resorts in Greenville, SC seeks an experienced Housekeeping Supervisor to oversee all housekeeping activities and ensure the highest levels of cleanliness and guest satisfaction. You will interview, hire, train, and evaluate staff; manage budgets and inventory; monitor safety and quality standards; and coordinate with other departments to maintain top service levels.

A strong leadership and hands-on approach are essential.

Qualifications

• Interview, hire, train staff and evaluate performance.
• Plan, organize, and monitor housekeeping and laundry operations.
• Manage budgets and inventory controls.
• Ensure proper chemical usage and safety labeling.
• Communicate effectively with guests and staff.
• Attend staff meetings and coordinate with other departments.

Responsibilities

• Provide direction in assigning housekeeping staff.
• Monitor quality assurance and inspect guest rooms and public areas.
• Manage finances including budget and expenditures.
• Assign workloads to maximize production while controlling costs.
• Ensure chemical usage and labeling per hazard program.
• Plan staff meetings and coordinate rehab projects.
• Communicate clearly to staff.
• Ensure regular attendance and availability.
• Perform other duties as assigned.

Skills

Supervisory skills

Budgeting

Staff training

Communication

Safety knowledge

Tools

Computer system

Job description

Crescent Hotels & Resorts in Greenville, SC seeks an experienced Housekeeping Supervisor to oversee all housekeeping activities and ensure the highest levels of cleanliness and guest satisfaction. You will interview, hire, train, and evaluate staff; manage budgets and inventory; monitor safety and quality standards; and coordinate with other departments to maintain top service levels.

A strong leadership and hands-on approach are essential.