Head of Housekeeping & Guest Experience

Pyramid Global Hospitality; Excelsior Springs (MO); On-site; USD 55,000 - 60,000; Full time

Job summary

The Elms Hotel & Spa, part of Pyramid Global Hospitality, seeks a Director of Housekeeping in Excelsior Springs, MO. This leadership role oversees all housekeeping operations to ensure top-tier cleanliness, presentation, and guest satisfaction across rooms, public areas, and back-of-house spaces.

You will recruit, train, and lead a diverse team, optimize staffing and schedules, and drive operational excellence while controlling costs.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field preferred.
• Minimum 3–5 years of housekeeping leadership or management experience in a hotel or resort environment.
• Strong knowledge of hotel housekeeping procedures, cleanliness standards, and quality assurance expectations.

Responsibilities

• Lead, motivate, coach, and develop the housekeeping team to meet brand standards and service levels.
• Oversee staffing, scheduling, and training to ensure efficient operations and occupancy readiness.
• Manage budgets, labor costs, supplies, and inventory to maximize departmental profitability.
• Collaborate with Engineering and Front Office to resolve maintenance and guest service issues promptly.
• Monitor cleanliness scores and guest feedback, implementing improvements as needed.

Skills

Housekeeping leadership

Team management

Budgeting & scheduling

Operational excellence

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Microsoft Office

Job description

The Elms Hotel & Spa, part of Pyramid Global Hospitality, seeks a Director of Housekeeping in Excelsior Springs, MO. This leadership role oversees all housekeeping operations to ensure top-tier cleanliness, presentation, and guest satisfaction across rooms, public areas, and back-of-house spaces.

You will recruit, train, and lead a diverse team, optimize staffing and schedules, and drive operational excellence while controlling costs.