Director of Housekeeping & Guest Experience

BENCHMARK; Excelsior Springs (MO); On-site; USD 55,000 - 60,000; Full time

Job summary

Pyramid Global Hospitality in Excelsior Springs, Missouri is seeking a Director of Housekeeping to lead a large team in delivering exceptional cleanliness and guest satisfaction across The Elms Hotel & Spa. You will set standards, train staff, manage budgets, and partner with other departments to sustain operational excellence.

The role demands hands-on leadership, strong organizational skills, and a track record of optimizing housekeeping operations in a hotel environment.

Qualifications

• Minimum of 3–5 years of housekeeping leadership or management experience.
• Strong knowledge of hotel housekeeping procedures and quality assurance expectations.
• Experience with labor management, budgeting, scheduling, and inventory control.

Responsibilities

• Provide leadership, direction, and oversight to all housekeeping staff.
• Recruit, interview, hire, train, coach, and develop team members.
• Monitor cleanliness scores and guest feedback, implementing action plans.
• Develop and manage departmental budgets, labor, and supplies.
• Collaborate with Front Office, Engineering, and F&B to support operations.
• Ensure training, safety, and compliance with health regulations.

Skills

Leadership

Staffing & Scheduling

Budgeting

Quality Assurance

Guest Service

Safety Compliance

Education

High school diploma or equivalent

Hospitality management degree preferred

Tools

Microsoft Office

Hotel operating systems

Job description

Pyramid Global Hospitality in Excelsior Springs, Missouri is seeking a Director of Housekeeping to lead a large team in delivering exceptional cleanliness and guest satisfaction across The Elms Hotel & Spa. You will set standards, train staff, manage budgets, and partner with other departments to sustain operational excellence.

The role demands hands-on leadership, strong organizational skills, and a track record of optimizing housekeeping operations in a hotel environment.