Head of Housekeeping & Guest Experience

Rnrresortmd; Chesapeake Beach (MD); Hybrid; USD 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health

Dental

Vision

401k

EAP/HEALTH ADVOCACY

Life insurance

Team member discounts

Zusammenfassung

Rod 'N' Reel Resort seeks a Housekeeping Manager to lead the department, ensuring attentive, friendly, and safe guest environments while controlling costs and upholding brand standards. You will supervise housekeeping and laundry teams, participate in budgeting, and drive training and development.

Ideal candidates have 2+ years in housekeeping with supervisory experience, strong math and computer skills, and flexibility for irregular hours. Fluency in Spanish is a plus.

Qualifikationen

• At least 2 years of progressive housekeeping experience in a hotel or related field.
• Minimum 2 years management or supervisory role over at least 4 employees.
• Comprehensive knowledge of all hotel departments and functions.
• Good mathematical and computer skills.
• High school education and relevant training and experience required.
• CPR and first aid training preferred.
• Spanish speaking preferred.
• Flexible work schedule including nights, weekends, and holidays.
• Salaried employees are expected to work 45–50 hours per week.

Aufgaben

• Supervise housekeeping and laundry staff, including counseling and development.
• Assist in developing annual budget and monitor performance against plan.
• Implement cost control for staffing, linen inventories, and supplies.
• Mentor and train associates; provide fair feedback to ensure guest service.
• Ensure quality services meet guest needs.
• Schedule staff according to labor standards and occupancy.
• Maintain room quality per resort guidelines.
• Maintain cleanliness in rooms, storage, restrooms, and common areas.
• Analyze and resolve work problems; motivate associates to goals.
• Train new associates and ensure safety standards are followed.
• Enforce security for lost and found and on-loan equipment.
• Maintain productivity and manage labor costs; conduct inventories.
• Order and receive supplies; alert management in emergencies.
• Complete projects professionally and adapt to change.
• Represent Rod 'N' Reel's brand and core values.

Kenntnisse

Leadership

Budgeting

Staff training

Sanitation & safety

Guest service

Communication

Spanish speaking

Ausbildung

High school diploma

Training and experience

Tools

Computer skills

Budgeting systems

Jobbeschreibung

Description

Purpose:

Provides leadership to ensure the Housekeeping Department operates in an attentive, friendly, efficient, and courteous manner. Provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels consistent with Rod ‘N’ Reel’s quality standards, operating systems, procedures, philosophies, and culture icons.

Key Accountabilities:

• Actively manage and hold housekeeping team accountable for consistent adherence to Rod ‘N’ Reel’s quality standards, operating systems/procedures, and sanitation and safety regulations/requirements
• Ensure all guest rooms, public areas, grounds, docks, beaches, restaurants, banquet rooms, game rooms and back of house facilities are cleaned and sanitized.
• Represent, support, and protect the Rod ‘N’ Reel Resort’s brand.
• Demonstrate Rod ‘N’ Reel Resort’s core values and principles.

Responsiblities:

• Supervise housekeeping and laundry staff, providing input for counseling, termination, performance evaluations, training, and development.
• Assist in the development of the annual budget. Monitor performance against plan.
• Implement and maintain cost control systems for staffing, linen inventories, and cleaning supplies.
• Assist with associate mentoring, training, and development; provide fair and equitable feedback to attain maximum level of guest service.
• Ensure quality services are rendered in meeting guest needs.
• Schedule staff according to labor standards and forecasted occupancy.
• Maintain room quality based on resort and hotel guidelines.
• Monitor and maintain required level of cleanliness in rooms, storage areas, laundry, restrooms, and common areas.
• Analyze and resolve work problems.
• Initiate or suggest plans to motivate associates to achieve work goals.
• Train new associates.
• Ensure safety standards are strictly followed.
• Enforce procedures for the acceptance, security, and return of guest lost and found items.
• Enforce procedures for security of on-loan equipment.
• Maintain productivity and labor cost goals.
• Conduct inventories of linen, supplies, and equipment as required.
• Order and receive supplies to maintain adequate inventory levels.
• Immediately alert hotel management of emergency situations via all communication avenues.
• Complete projects and assignments thoroughly, professionally, and with care.
• Adjust to high-pressure conditions and remain open to change.
• Consistently maintain a positive demeanor.
• Assume responsibility for personal growth and development.
• Conduct him/herself (act and dress) professionally at all times; set standards for all associates.
• Understand and communicate the resort mission.
• Express ideas and convey information clearly, effectively, and professionally.
• Actively listen to others.
• Convey company information, decision, or problem to appropriate parties on a timely basis.
• Work to resolve disagreements and remain respectful of peers and co- workers.

Qualifications

• At least 2 years of progressive housekeeping experience in a hotel or a related field
• Minimum 2 years management or supervisory role over at least 4 employees required
• Comprehensive knowledge of all hotel departments and functions.
• Must have good mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to obtain required licenses or certificates.
• CPR and first aid training preferred.
• Spanish speaking preferred
• Must have a flexible work schedule to include nights, weekends and holidays.
• Salaried employees are required to work a minimum of 45 to 50 hours per week.

Phyical Requirments:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Other duties may be assigned.

Benefits:

• Health
• Dental
• Vision
• 401k
• EAP/HEALTH ADVOCACY
• Life insurance
• Team member discounts