Houseperson

Ultipro; Cathedral City (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

KSL Resorts in Cathedral City, CA is seeking a dedicated housekeeping team member to maintain guest rooms and public areas to high standards. The role involves stocking supplies, delivering items to room attendants, and supporting a clean, safe, and welcoming environment for guests.

The position requires physical stamina, teamwork, and the ability to respond promptly to guest requests. Flexible shifts and routine housekeeping tasks are included, with emphasis on safety and excellent service.

Qualifications

• Experience: Minimum 3 months housekeeping or relevant experience.
• Flexible shifts based on business needs.
• Ability to lift up to 40 pounds frequently.
• Ability to stand for extended periods.
• Ability to communicate effectively with guests and staff.

Responsibilities

• Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants.
• Empty room attendant carts of soiled linen and trash.
• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Strip and service assigned guest rooms/floors by assignment, category and priority.

Skills

Customer service

Attention to detail

Multitasking

Communication

Physical stamina

Job description

• Stock linen closets with amenities and supplies for room attendants and deliver supplies directly to room attendants.
• Empty room attendant carts of soiled linen and trash.
• Anticipate guests’ needs, respond promptly and acknowledge all guests service requests.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas including guestroom floors, hallways and public areas, stairwells, linen closets, vending areas, and foyers.
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Strip and service assigned guest rooms/floors by assignment, category and priority.
• Remove all dirty terry and linen and replace with clean par to designated layout.
• Clean ice machines and ensure ice machine area is clean and presentable for guests.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and room attendants securely and in a timely manner.
• Replace all guestroom items required by SOP.
• Remove all trash, dust, debris and foreign particles from furniture, drapes, mini bar, doors, walls and fixtures.
• Clean windows in guestrooms and hotel areas as assigned.
• Moves/arranges furniture and mattresses as requested for reoccurring cleaning and maintenance.
• Complete reoccurring projects including deep cleaning, waxing/polishes floors.
• Refurnishes room with supplies, towels etc. as required.
• Return and restock cart at end of shift.
• Turn over any lost and found items from guest rooms to the Supervisor.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

Skills and Abilities

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Must possess excellent communication, follow up, and organizational skills.
• Must have the ability to push, pull bend, squat and lift on a regular basis up to 50 pounds.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.
• Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management and co-workers to their understanding.

Job Qualifications/Requirements

Experience: Minimum 3 months housekeeping or relevant experience

Additional: Will be required to work flexible scheduled shifts based on business needs

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail].

KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.