Head of High Net Worth Auto Concierge & Premium Financing

Aumni; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Chase Auto Direct seeks an Executive Director to lead the build-out of a High Net Worth Concierge capability, delivering a premium, scalable auto financing experience for Chase and JP Morgan clients. You will design, operate, and optimize the concierge model while preserving underwriting authority and strong risk discipline.

You will collaborate across underwriting, risk, operations, legal, compliance, product, analytics, and partner channels to achieve funded-loan growth, higher conversion, and

Qualifications

• Significant experience in consumer lending, auto finance, underwriting, credit operations, premium servicing, client coverage, or financial services operations.
• Strong understanding of underwriting processes, credit decisioning, documentation requirements, fulfillment workflows, and operational controls.
• Proven ability to lead complex cross-functional initiatives from strategy through execution.
• Experience building or managing high-touch service models, premium client support functions, or specialized fulfillment teams.

Responsibilities

• Lead the design, launch, and scaling of the HNW Auto Concierge team within Chase Auto Direct, with goals of funded-loan growth, higher conversion, and higher satisfaction for high-value buyers.
• Build a premium service model for high-value auto clients, including referral intake, eligibility triage, case assignment, documentation orchestration, underwriting handoff, funding coordination, and post-close follow-up.
• Establish an operating model that separates concierge execution from independent underwriting decisioning.
• Partner with Underwriting, Credit Risk, Operations, Legal, Compliance, Product, Digital, Finance, and Private Client/Wealth Management partners.
• Define client eligibility tiers, referral channels, service standards, escalation protocols, and performance metrics.
• Create scalable processes, playbooks, SLAs, dashboards, and governance routines for consistent execution.
• Manage a high-performing team of concierge relationship managers, deal coordinators, channel liaisons, and controls/quality partners.
• Drive measurable business impact: improved conversion, faster cycle times, increased funded volume, and stronger client satisfaction.
• Develop executive reporting for senior leadership on performance trends, bottlenecks, risk indicators, and investment needs.
• Ensure adherence to policies, controls, and fair client treatment.
• Identify opportunities to automate intake, routing, status updates, reporting, and workflow management.

Skills

Consumer lending

Auto finance

Underwriting processes

Cross-functional leadership

Executive communication

Operational controls

Dashboards & metrics

Risk management

Tools

Dashboards

Scorecards

Workflow tooling

Job description

Chase Auto Direct seeks an Executive Director to lead the build-out of a High Net Worth Concierge capability, delivering a premium, scalable auto financing experience for Chase and JP Morgan clients. You will design, operate, and optimize the concierge model while preserving underwriting authority and strong risk discipline.

You will collaborate across underwriting, risk, operations, legal, compliance, product, analytics, and partner channels to achieve funded-loan growth, higher conversion, and