Head of Helpline and Clinics

Dementia UK; United States; Remote; USD 89,000 - 96,000; Full time

Job summary

Dementia UK in the UK is seeking a Head of Helpline and Clinics to lead our national Admiral Nurse Helpline and Clinic services, ensuring high-quality, scalable dementia support. You will oversee a large remote team, drive strategy and performance, and partner with senior leaders to grow impact for families affected by dementia. A registered nurse with extensive operations management experience is essential.

Qualifications

• Registered nurse with substantial experience in clinical operations management.
• Proven ability to lead large remote teams and drive quality and performance.
• Experience in strategy, change management and governance.
• Strong leadership with compassion and staff development focus.

Responsibilities

• Lead the Admiral Nurse Helpline and Clinics across the UK, ensuring high standards of care and service delivery.
• Provide operational and professional leadership to a large remote team and governance structures.
• Drive strategy, growth, and continuous improvement in dementia support services.
• Collaborate with senior leadership to balance resources, budgets, and patient/family needs.

Skills

Clinical leadership

Remote team leadership

Strategic planning

Change management

Governance

Stakeholder collaboration

Education

Registered Nurse (RN)

Job description

Head of Helpline and Clinics

Company: Dementia UK Salary: £67,000 to £72,000 a year Hours: Full-time Working pattern: Remote Job type: Permanent Posting date: 6 Oct 2026 Closing date: 26 Oct 2026

Summary

Lead and shape the future of specialist dementia support for families across the UK.

This is a significant senior clinical leadership opportunity at Dementia UK. You will lead our national Admiral Nurse Helpline and Clinics services, with accountability for their quality, performance and continued development as we grow the reach and impact of our specialist dementia support.

As Head of Helpline and Clinics, you will provide operational and professional leadership across a large, highly experienced remote team of Admiral Nurses working throughout the UK. Leading four Deputy Leads and a wider team of around 70 nurses, you will be accountable for services delivered through our award-winning Helpline, Live Chat and clinic services.

You will be a registered nurse with substantial experience of clinical operational management and leading large, complex clinical teams. You will understand what it takes to run high-quality, responsive, remote services at scale, balancing workforce planning, resources, budgets, governance and day-to-day operational demands while keeping the needs of families at the heart of decisions.

Alongside ensuring our services continue to deliver consistently high standards, you will look to the future. Working closely with the Deputy Director of Nursing Services, you will help drive our strategy, lead services through growth and change, and identify opportunities to continually improve how we support families affected by dementia.

Your leadership style will be as important as your operational experience. You will be a compassionate, inspirational and credible leader who listens, supports and empowers others. You will recognise and value the expertise within the team, while providing clear direction, making complex decisions and building on a culture of accountability, learning and development in which people can thrive.

You will bring strong knowledge of dementia care, experience of strategy and change management, and the confidence to influence and collaborate at a senior level. Forward-thinking and ambitious for our services, you will share our commitment to ensuring families affected by dementia can access high-quality specialist support when they need it.

If you are an experienced clinical leader who combines strong operational expertise with compassionate leadership and the ambition to develop services for the future, we would love to hear from you.

This role is subject to an Enhanced DBS check.

If you would like to find out more about the role, or have any queries, please get in touch with [e-mail].

Our culture

In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.

Dementia UK is a Disability Confident employer. If you would like support to make an application, contact [e-mail].

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.