Head of Guest Experience & Operations

Automatic Data Processing, Inc.; San Antonio (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

San Antonio Zoo in San Antonio, TX seeks a Chief Experience Officer to lead Operations and Education with a focus on guest experience, safety, and program development. The CXO will guide front gate, Kiddie Park, rides, entertainment, and educational initiatives while managing a diverse team and ensuring alignment with the zoo’s mission and budget.

The role requires strategic direction, strong communication, and a commitment to high-quality guest experiences, with responsibilities spanning

Qualifications

• Bachelor’s degree in hospitality or related field.
• 10 years of operations leadership at a large attraction.
• 5 years of multi-department supervisory experience.
• Excellent problem-solving and guest-service skills.
• Strong communication and public speaking abilities.

Responsibilities

• Oversee gate operations, rides, and entertainment programs.
• Lead guest experience teams and education initiatives.
• Develop budgets and ensure fiscal controls.
• Hire, train, and mentor department staff.
• Ensure safety, quality, and guest satisfaction across the zoo.

Skills

Operations leadership

Guest experience

Staff development

Budgeting

Strategic thinking

Public speaking

Communication

Problem solving

Scheduling

Education

Bachelor’s degree in hospitality, or related field

Job description

San Antonio Zoo in San Antonio, TX seeks a Chief Experience Officer to lead Operations and Education with a focus on guest experience, safety, and program development. The CXO will guide front gate, Kiddie Park, rides, entertainment, and educational initiatives while managing a diverse team and ensuring alignment with the zoo’s mission and budget.

The role requires strategic direction, strong communication, and a commitment to high-quality guest experiences, with responsibilities spanning