Head of GTM and Customer Operations

Axle Mobility; Los Angeles (CA); Híbrido; USD 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Medical, dental, and vision insurance

Generous home-office budget

Regular team meetups

Descripción de la vacante

A tech-driven startup is seeking a Head of GTM + Customer Operations in Los Angeles. This role involves operationalizing and scaling commercial functions, enhancing customer success, and designing effective processes. Candidates should have 3 to 6 years of experience in customer-facing or operational roles, a strong sense of resourcefulness, and the ability to execute strategies hands-on. The position offers competitive compensation, early equity opportunities, and a fun, innovative team environment.

Formación

• 3–6 years of experience in customer-facing, operational, or strategic roles.
• Experience in building or scaling processes with precise outcomes.
• Comfortable transitioning from strategic thinking to hands-on execution.
• Startup experience is a plus and highly valued.

Responsabilidades

• Run and scale pilots for onboarding and training.
• Own customer operations including success and field ops.
• Develop documentation, metrics, and cross-team coordination.
• Partner with product and engineering to ensure customer realities shape the roadmap.
• Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination.
• Represent Axle externally with fleets, service providers, OEMs, and strategic partners.

Conocimientos

Customer-facing roles

Operational excellence

Strategic thinking

Resourcefulness

Startup environment

Team collaboration

Descripción del empleo

About Axle

Axle is rebuilding the back office of commercial vehicle operations with AI-native tools for the people who keep the world moving: technicians, service leaders, drivers, operators, fleet managers and executives.

Our products already power real workflows for fleets and service providers, and demand continues to accelerate as customers pull the product into their operations. We’re backed by top investors like Base10 and supported by industry leaders who see Axle as the blueprint for the future of fleet repair and maintenance operations.

About This Role

We’re hiring a Head of GTM + Customer Operations to operationalize and accelerate Axle’s commercial engine into the next phase. This is a great role for someone who wants to work across the team, own customer-facing outcomes end to end, and build the processes and systems that set up Axle to scale.

What You’ll Lead

• Run and scale pilots: scoping, onboarding, training, proving value, and expanding
• Own customer operations: success, field ops, renewals, and structured feedback loops
• Build our scaling GTM motion: segmentation, value props, messaging, repeatable sales plays
• Partner deeply with product and engineering to ensure customer realities shape the roadmap
• Develop Axle’s operational backbone: documentation, metrics, processes, and cross-team coordination
• Represent Axle externally with fleets, service providers, OEMs, and strategic partners

Who You Are

• 3–6 years of experience across customer-facing, operational, or strategic roles (e.g. CX, operations, consulting, product / program management, or similar)
• Experience building or scaling processes in environments where customers depend on precision, clarity, and clear outcomes
• Comfortable going from strategic thinking to hands-on execution in the same day
• Resourcefulness and a very strong bias toward action ("Let me take a quick first stab at it..." energy is very appreciated.)
• Excited to work at a startup where you’ll own projects end-to-end and ship quickly
• Collaborative, curious, low ego

Bonus points if you have founder/early stage start up (0-25 people) experience. Extra bonus points if you eventually want to start your own company.

What We Offer

• A fun, innovative product with strong customer pull
• Working with a high-agency team solving a real industry problem
• Competitive compensation + meaningful early equity
• Medical, dental, and vision insurance + 401k (no match yet)
• Generous home-office and equipment budget
• LA office in the Arts District + regular team meetups

Location Note: While we prefer the role be based in the Los Angeles area, we are open to a great fit remote candidate willing to travel out here at least 1x a month!