Customer Solutions Engineer

Axle; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Full benefits

Unlimited time-off

Team offsite

Job summary

Axle is transforming insurance data connectivity from the ground up. As a Solutions Engineer, you’ll bridge technical solutions and customer success across the full journey, collaborating with Sales, Engineering, and Product to design and implement tailored solutions—from discovery and demos to integration, onboarding, and ongoing support.

We seek individuals who think creatively, deliver real customer impact, stay current on AI and GTM engineering, and help financial data reach complete

Qualifications

• 5+ years in technology consulting or customer-facing engineering roles.
• Elite project management skills with complex implementations.
• Strong customer-facing presence with challenging stakeholders.
• Exceptional communication to translate tech for diverse audiences.
• Creative problem-solving and insatiable curiosity.
• Ability to quickly understand new business domains.
• Willingness to dive into the weeds and stay hands-on.
• Solid understanding of RESTful APIs, cloud services, and modern architectures.
• Self-motivated, adaptable, thrives in a fast-paced startup.

Responsibilities

• Own the overall client relationship and stakeholder map.
• Project manage enterprise implementations with Fortune 500 clients.
• Oversee onboarding and post-sales support as primary contact.
• Travel roughly once per month to meet customers.
• Design sessions to map Axle into client workflows.
• Gather insights to influence product enhancements.
• Maintain API docs and knowledge base.
• Grow into trusted technical advisor for clients.

Skills

Project management

Customer facing

Communication

Problem solving

Curiosity

Business understanding

Humility

APIs & cloud

Self-motivated

Job description

Axle is the insurance communication infrastructure for the age of AI. We make it easy for brands like Hertz, Avis, 1,200+ dealerships, Fortune 500 lenders, and their AI agents to securely connect to their users' insurance data in seconds.

The multi-trillion dollar insurance industry still relies on phone calls, paper forms, and outdated systems that are slow, error-prone, and easy to fake.

That's where Axle comes in. We bridge the gap between insurance and other industries through a universal API for insurance data, enabling our clients to make business decisions in seconds instead of hours while allowing consumers to unlock their most underutilized financial asset - insurance.

We are backed by leading investors including Y Combinator, Google's AI fund Gradient Ventures, and angels from companies like Plaid and Cox Automotive.

Our team is in-person 4 days a week in our Flatiron/NoMad office in NYC.

For more details, check us out at https://axle.insure.

About The Role

As a Solutions Engineer at Axle, you'll play a pivotal role bridging technical solutions and customer success throughout the entire customer journey, from first conversation through full adoption. You'll collaborate closely with the Sales, Engineering, and Product teams to design and implement tailored solutions, from initial discovery and demos to integration, onboarding, and ongoing support. Your work will directly impact customer satisfaction, adoption, and Axle's growth trajectory.

We’re looking for individuals who think creatively about problems, push for real-world customer impact, keep up to date on the latest in AI and GTM engineering, and are excited about helping financial data reach full connectivity.

Why you should consider joining

• Trusted by leading Fortune 500 banks and top brands like Hertz, Avis, and Sixt - with more joining every month.
• Grown revenue 5x this year to 7-figures ARR, with growth continuing to accelerate.
• Backed by world-class investors including Google (Gradient Ventures), Y Combinator, and leaders from Plaid and Cox Automotive.
• Join a tight-knit team where everyone drives real impact we have top-tier customer and revenue metrics with half the team size of typical startups.
• Work on challenging, unsolved problems at the intersection of complex data structuring, agentic workflows, and financial risk analysis.
• We care deeply about our team and provide great compensation and equity, full benefits, unlimited time-off, and plan an annual team offsite!

We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented team members to join our early team ahead of our next round and execute on an ambitious roadmap.

What You’ll Do

• Own the overall relationship with clients: identify key stakeholders, build relationships with influencers and core teams, and develop expertise in clients’ technology, processes, and how they integrate Axle.
• Proactively project manage Axle’s role in enterprise implementations, coordinating stakeholders, managing timelines, and tracking deliverables with Fortune 500 companies and partners.
• Oversee customer onboarding and configuration; act as the primary point of contact post-sales, nurturing relationships and providing world-class support.
• Travel approximately once per month to meet with customers and partners, reinforcing relationships and ensuring successful implementations.
• Participate in design sessions with clients to deeply understand their needs, design how Axle will fit into their product and workflow, and define the people, process, and technology required to bring client solutions to life.
• Act as the voice of the customer by gathering, analyzing, and synthesizing insights to influence and prioritize product enhancements.
• Maintain and expand our knowledge base, API documentation, and other solutions resources.
• Help lay the foundation for the Solutions organization, growing into a trusted technical advisor who provides consultative guidance on Axle and industry best practices as clients build and scale their applications.

What We’re Looking For

• 5+ years of experience in Technology Consulting, Solutions Engineering, Sales Engineering, or other customer-facing engineering roles.
• Elite project management skills and proven ability to lead complex customer implementations, driving projects to completion while keeping stakeholders and internal teams aligned.
• Strong customer-facing presence, even when working with challenging stakeholders.
• Exceptional communication skills, with the ability to translate complex technical concepts for diverse audiences.
• Strong problem-solving skills and creative thinking.
• An insatiable curiosity — always asking why and eager to dig deep into how things work.
• Ability to quickly understand a new business, industry, or process and get up to speed fast.
• A humble attitude and willingness to dive into the weeds.
• Solid understanding of RESTful APIs, cloud services, and modern architectures.
• Self-motivated, adaptable, and thrives in a fast-paced, dynamic startup environment.

What would be even better?

• Working knowledge of node/javascript, the ability to build your own tools and/or query data using SQL.
• Previous experience in insurance, fintech, or related industries
• A strong background in fintech and/or API services.