Head of Forward Deployed Product Mangement

FERMÀT; San Francisco (CA); Presencial; USD 200.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Base salary

Bonus

Equity

Health insurance

401(k) matching

Parental leave

Unlimited PTO

Descripción de la vacante

FERMÀT is seeking a Head of Forward Deployed Product Management to lead a growing team that drives revenue for enterprise ecommerce brands. You’ll own client engagements, design high-impact experiments, and guide product and engineering toward clear customer outcomes.

In this role you’ll build scalable playbooks, mentor FDPMs, and partner with commercial leadership to surface risks and opportunities; a track record in enterprise implementations and AI-enabled workflows is highly valued.

Formación

• Hands-on experience driving measurable growth for ecommerce or consumer brands.
• Experience managing and developing teams in forward deployed product, agent strategy, growth, technical product management, or related customer-facing technical function.
• A track record of delivering complex enterprise implementations from discovery through launch, adoption, and measurable impact.
• Strong product judgment and the ability to prioritize competing customer needs, technical constraints, and business goals.
• Technical fluency to work with engineers on integrations, data flows, instrumentation, and implementation tradeoffs.
• Analytical depth to evaluate experiments, question data quality, and connect product performance to customer outcomes.
• Ability to build trust with executive sponsors and working teams, communicate difficult tradeoffs, and keep complex engagements moving.
• Experience building repeatable processes and managing a team against goals, while maintaining a high standard of customer-specific execution.
• Experience with AI products or agentic workflows is a strong plus.

Responsabilidades

• Finding lift. Own the team's ability to move conversion and revenue for customers.
• Team leadership and development. Hire, coach, and develop FDPMs.
• Customer outcomes. Ensure engagements have clear business objectives and KPIs.
• Delivery quality and capacity. Set standards for scoping, implementation, and optimization.
• Strategic customer leadership. Support FDPMs in complex relationships and surface risks/opportunities.
• Product direction from customer learning. Turn patterns into actionable recommendations.
• Scalable execution. Build playbooks, tools, and AI-enabled workflows.
• Analytical rigor. Establish a high bar for experiment design and data quality.

Descripción del empleo

FERMÀT is the leading commerce AI platform that partners with the world’s largest brands to deliver dynamic, personalized shopping experiences. Our technology powers the customer journeys behind enterprises like GNC, Backcountry, and Glossier and allows them to deliver best-in-class shopper engagement and conversion while enabling them to stay on the cutting edge of what’s possible in agentic commerce.

We’re backed by VMG, Bain Capital Ventures, Greylock, and QED, and have been named The Information's #1 commerce startup. We're a 60+ person team based in SF, NYC, and Bangalore - come build the infrastructure of the future of commerce with us!

FERMÀT is looking for a Head of Forward Deployed Product Management to lead the team that makes our customers sell more.

What You'll Own

• Finding lift. Own the team's ability to move conversion and revenue for customers. Spot the highest-impact opportunities across paid campaigns, merchandising, and dynamic pages, and make sure the team runs fast, well-designed experiments against them.
• Team leadership and development. Hire, coach, and develop FDPMs. Establish clear expectations, support career growth, and build a team capable of independently leading complex customer partnerships.
• Customer outcomes. Ensure every engagement has clear business objectives, a prioritized execution plan, and a credible approach to measuring success. Set team goals and KPIs, run a regular operating cadence against them, and hold the team accountable for successful launches, product adoption, and demonstrated value.
• Delivery quality and capacity. Set standards for scoping, implementation, validation, and ongoing optimization. Allocate accounts based on complexity and opportunity, manage dependencies, and resolve escalations.
• Strategic customer leadership. Support FDPMs in complex relationships, build executive trust, and align stakeholders around priorities and results. Partner with commercial leadership by surfacing customer risks and opportunities and providing evidence of business impact.
• Product direction from customer learning. Turn patterns across deployments into actionable recommendations for Product and Engineering. Distinguish customer-specific requirements from capabilities that should become part of the core product.
• Scalable execution. Build playbooks, tools, and AI-enabled workflows that improve speed and consistency. Reduce repetitive work so FDPMs can focus on decisions and execution that require their judgment.
• Analytical rigor. Establish a high bar for experiment design, data quality, and interpreting results. Ensure the team translates analysis into clear recommendations and next actions that improve conversion and customer performance.

What You'll Bring

• Hands-on experience driving measurable growth for ecommerce or consumer brands: optimizing paid campaigns, merchandising, landing pages, or conversion funnels. Your team will expect a leader who has done the work.
• Experience managing and developing teams in forward deployed product, agent strategy, growth, technical product management, or a related customer-facing technical function.
• A track record of delivering complex enterprise implementations from discovery through launch, adoption, and measurable impact.
• Strong product judgment and the ability to prioritize competing customer needs, technical constraints, and business goals.
• Technical fluency to work with engineers on integrations, data flows, instrumentation, and implementation tradeoffs.
• Analytical depth to evaluate experiments, question data quality, and connect product performance to customer outcomes.
• The ability to build trust with executive sponsors and working teams, communicate difficult tradeoffs, and keep complex engagements moving.
• Experience building repeatable processes and managing a team against goals, while maintaining a high standard of customer-specific execution.
• Experience with AI products or agentic workflows is a strong plus.

Benefits

• Competitive base salary, performance bonus, and equity (range TBD)
• Comprehensive health, dental, and vision insurance for you and all your dependents
• 401(k) with 4% matching
• 4 months of paid parental leave
• Unlimited PTO (with a minimum of 5 days per quarter)