Head of Facilities & Enterprise Operations

Navy Federal Credit Union; Pensacola (FL); On-site; USD 150,000 - 210,000; Full time

Job summary

Navy Federal Credit Union is seeking a Facilities Management Leader to steer our enterprise Facilities Management function. The role drives strategy for safe, reliable, sustainable, and cost-effective operations across major campuses and non-branch locations.

You will oversee capital planning, construction delivery, building systems performance, emergency readiness, and long-term asset stewardship in support of business operations, member services, and enterprise growth.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Architecture, Business Administration, Public Administration, or related field, or the equivalent combination of training, education, and experience.
• Significant experience leading large-scale facilities operations, campus operations, infrastructure management, construction/project delivery, capital planning, maintenance, or enterprise facility services.
• Significant experience managing multi-site operations, large teams, complex budgets, contracted services, vendor relationships, regulatory requirements, and senior-level stakeholder relationships.
• Advanced knowledge of facilities management, preventive maintenance, lifecycle asset management, building systems, construction project management, sustainability, emergency readiness, safety, environmental requirements, and regulatory compliance.

Responsibilities

• Lead the enterprise Facilities Management strategy, operating model, governance structure, investment roadmap, and service standards in alignment with Navy Federal’s objectives.
• Provide executive oversight for facilities operations, maintenance, lifecycle asset management, and service delivery programs across enterprise locations.
• Direct enterprise capital planning, prioritization, forecasting, and execution for facility modernization and campus improvements.
• Oversee construction, renovation, and project delivery to ensure safety, timeliness, budget adherence, and alignment with strategic goals.
• Advance emergency readiness, resiliency, incident response coordination, and business continuity support for 24/7 environments.
• Lead sustainability, energy management, and building optimization to reduce costs and improve performance.
• Oversee facility contract services, vendor performance, SLAs, and cross-functional partnerships with Procurement, Legal, Finance, Risk, and BCM.
• Establish performance metrics, reporting, policies, and service standards to improve reliability and risk management.

Skills

Executive leadership

Strategic planning

Budget management

Vendor management

Regulatory compliance

Stakeholder management

Education

Bachelor’s degree in Facilities Management or related field

Master’s degree (preferred)

Tools

CAFM/CMMS

Building automation systems

Energy management systems

Dashboards/BI tools

Job description

Navy Federal Credit Union is seeking a Facilities Management Leader to steer our enterprise Facilities Management function. The role drives strategy for safe, reliable, sustainable, and cost-effective operations across major campuses and non-branch locations.

You will oversee capital planning, construction delivery, building systems performance, emergency readiness, and long-term asset stewardship in support of business operations, member services, and enterprise growth.