Vice President, Operations

Navy Federal Credit Union; Pensacola (FL); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Navy Federal Credit Union is seeking a Facilities Management Leader to steer our enterprise Facilities Management function. The role drives strategy for safe, reliable, sustainable, and cost-effective operations across major campuses and non-branch locations.

You will oversee capital planning, construction delivery, building systems performance, emergency readiness, and long-term asset stewardship in support of business operations, member services, and enterprise growth.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Architecture, Business Administration, Public Administration, or related field, or the equivalent combination of training, education, and experience.
• Significant experience leading large-scale facilities operations, campus operations, infrastructure management, construction/project delivery, capital planning, maintenance, or enterprise facility services.
• Significant experience managing multi-site operations, large teams, complex budgets, contracted services, vendor relationships, regulatory requirements, and senior-level stakeholder relationships.
• Advanced knowledge of facilities management, preventive maintenance, lifecycle asset management, building systems, construction project management, sustainability, emergency readiness, safety, environmental requirements, and regulatory compliance.

Responsabilités

• Lead the enterprise Facilities Management strategy, operating model, governance structure, investment roadmap, and service standards in alignment with Navy Federal’s objectives.
• Provide executive oversight for facilities operations, maintenance, lifecycle asset management, and service delivery programs across enterprise locations.
• Direct enterprise capital planning, prioritization, forecasting, and execution for facility modernization and campus improvements.
• Oversee construction, renovation, and project delivery to ensure safety, timeliness, budget adherence, and alignment with strategic goals.
• Advance emergency readiness, resiliency, incident response coordination, and business continuity support for 24/7 environments.
• Lead sustainability, energy management, and building optimization to reduce costs and improve performance.
• Oversee facility contract services, vendor performance, SLAs, and cross-functional partnerships with Procurement, Legal, Finance, Risk, and BCM.
• Establish performance metrics, reporting, policies, and service standards to improve reliability and risk management.

Connaissances

Executive leadership

Strategic planning

Budget management

Vendor management

Regulatory compliance

Stakeholder management

Formation

Bachelor’s degree in Facilities Management or related field

Master’s degree (preferred)

Outils

CAFM/CMMS

Building automation systems

Energy management systems

Dashboards/BI tools

Description du poste

Job description

Job Type: Contract

Facilities Management Leader

Facilities Management LeaderTo lead Navy Federal’s enterprise Facilities Management function and set the strategy for safe, reliable, resilient, sustainable, and cost-effective facilities operations across major campuses, leased spaces, and non-branch office locations. Oversees facilities operations, maintenance, capital planning, construction/project delivery, building systems performance, emergency readiness, sustainability, contract services, and long-term asset stewardship in support of business operations, team member experience, member service continuity, and enterprise growth.

Responsibilities

• Lead the enterprise Facilities Management strategy, operating model, governance structure, investment roadmap, and service standards in alignment with Navy Federal’s business objectives, risk posture, workplace priorities, and long-term growth plans.
• Provide executive oversight for facilities operations, maintenance, lifecycle asset management, building systems performance, grounds, utilities, facility operations centers, and service delivery programs across enterprise locations.
• Direct enterprise capital planning, prioritization, forecasting, and execution for facility modernization, infrastructure, renovations, campus improvements, and other facilities-related investments.
• Oversee construction, renovation, and project delivery activities to ensure work is completed safely, on time, within budget, and aligned with operational, financial, sustainability, and business continuity objectives.
• Advance emergency readiness, resiliency, reduced operations planning, incident response coordination, and facilities-related business continuity support for complex and 24/7 operational environments.
• Provide executive leadership for Navy Federal’s Emergency Management function, including enterprise emergency preparedness, incident command coordination, crisis response planning, exercises, communications, regulatory readiness, and alignment with business continuity, security, risk, campus operations, and local emergency response partners.
• Lead sustainability, energy management, environmental stewardship, utilities management, and building optimization strategies to improve performance, reduce operating costs, and support responsible asset management.
• Oversee facility contract services, vendor and contractor performance, service-level expectations, quality assurance, contractor accountability, and partnership with Procurement, Vendor Management, Legal, Finance, Risk, Compliance, and Business Continuity.
• Establish performance metrics, reporting practices, policies, procedures, and service standards to improve reliability, efficiency, compliance, customer service, risk management, and operational outcomes.
• Use facility data, building technology, CAFM/CMMS platforms, energy management systems, dashboards, and related tools to guide decisions, identify trends, and optimize building performance.
• Partner with WIL leadership, campus executive teams, Workplace Experience, Emergency Management, Security, Risk, Legal, Finance, Procurement, business units, vendors, contractors, consultants, and public agencies to resolve complex issues and advance enterprise priorities.
• Manage operating and capital budgets, resource allocation, cost controls, financial forecasting, contract economics, and investment recommendations to ensure disciplined stewardship of enterprise resources.
• Ensure compliance with applicable laws, regulations, building codes, environmental requirements, safety standards, emergency management expectations, vendor management requirements, and enterprise policies and procedures.
• Lead, develop, mentor, and retain a high-performing team; promote a culture of safety, accountability, service, innovation, collaboration, continuous improvement, operational excellence, and team member experience.
• Perform supervisory and managerial responsibilities, including hiring, performance management, coaching, development, compensation administration, and ensuring efficient operations.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Architecture, Business Administration, Public Administration, or related field, or the equivalent combination of training, education, and experience.
• Significant experience leading large-scale facilities operations, campus operations, infrastructure management, construction/project delivery, capital planning, maintenance, or enterprise facility services.
• Significant experience managing multi-site operations, large teams, complex budgets, contracted services, vendor relationships, regulatory requirements, and senior-level stakeholder relationships.
• Advanced knowledge of facilities management, preventive maintenance, lifecycle asset management, building systems, construction project management, sustainability, emergency readiness, safety, environmental requirements, and regulatory compliance.
• Advanced knowledge of mechanical, electrical, plumbing, fire/life safety, utilities, grounds, energy systems, building automation, and infrastructure supporting complex or mission-critical operations.
• Advanced experience developing strategy, establishing governance, setting service standards, managing risk, leading enterprise initiatives, and influencing executive-level decisions.
• Advanced experience managing capital and operating budgets, cost controls, resource allocation, financial forecasting, vendor economics, and investment recommendations.
• Advanced skill in executive communication, relationship management, negotiation, leadership, coaching, decision-making, problem solving, change management, and conflict resolution.
• Ability to exercise sound judgment, manage competing priorities, lead through ambiguity, and deliver results in a complex enterprise environment.

Desired Qualifications

• Master’s degree in a related discipline.
• Certified Facility Manager (CFM), Facility Management Professional (FMP), Sustainability Facility Professional (SFP), LEED accreditation, Professional Engineer (PE), Project Management Professional (PMP), Certified Business Continuity Professional (CBCP), emergency management certification, or comparable industry credential.
• Experience in financial services, regulated industries, large corporate campuses, geographically distributed portfolios, mission-critical environments, or 24/7 operations.
• Experience with CAFM, CMMS, building automation systems, energy management systems, facility operations centers, dashboards, smart building technologies, and data-driven facilities optimization.

Navy Federal Real Estate Portfolio

Navy Federal’s four-campus portfolio includes the Headquarters campus in Vienna, Virginia, with 1.1 million square feet on 60 acres supporting approximately 4,430 workstations and offices; the Winchester Operations Center, with 404,000 square feet on 61 acres supporting 2,970 workstations and offices; the Greater Pensacola Operations campus, the organization’s largest site, with 2.1 million square feet across 440 acres supporting 10,545 workstations and offices as well as recreation park shared with the community; and the San Diego Operations campus, with 36,000 square feet supporting 177 workstations and offices. Together, these facilities provide approximately 3.64 million square feet of space and capacity for more than 18,000 team members and workstations across the enterprise.

Additional Information

• Hours: Monday – Friday, 8:00 AM – 4:30 PM
• Location: 820 Follin Lane, Vienna, VA 22180
• Job Identification 33681
• Job Category Facilities Management
• Posting Date 11/10/2026, 05:00 AM
• Apply Before 11/19/2026, 05:00 AM
• Degree Level No Formal Education
• Job Schedule Full time
• Job Shift Regular Hours
• Targeted Salary Range Negotiable based on experience and qualifications.