Head of Executive Experiences & Innovation Lab

Apple; California; On-site; USD 234,000 - 352,000; Full time

Benefits offered by this job

Comprehensive medical and dental.cover

Retirement benefits

Stock programs

Relocation assistance

Employee stock purchase plan

Job summary

Apple seeks a dynamic leader to elevate and scale its Executive Briefing Center program and Enterprise Innovation Lab globally, with direct responsibility for the Americas team. You will oversee executive experiences for Apple’s largest enterprise customers and partners, driving strategic engagement and outcomes.

The role requires deep consultative skills, enterprise sales understanding, and the ability to build cross‑functional partnerships across teams.

Qualifications

• 12+ years leading cross‑functional programs, client management, or customer engagement initiatives in complex, matrixed environments.
• Deep consultative skills, with ability to lead executive discussions with top audiences.
• Solid understanding of enterprise sales cycles and how EBC/Innovation Lab programs influence sales outcomes.
• Technical fluency with Apple platform technologies and their enterprise IT ecosystem.
• Ability to establish success metrics, analyze data, and communicate ROI through data‑driven insights.
• Exceptional communication and collaboration across organizational levels, with strong presentation skills.

Responsibilities

• Architect World‑Class Experiences: guide strategic direction of the EBC program and manage a team of briefing professionals.
• Lead the Enterprise Innovation Lab strategy, inspire adoption of Apple platform tech in industry use cases, and drive business outcomes.
• Drive Strategic Partnerships: build a pipeline of EBC/Innovation Lab engagements and match programs to customer needs.
• Curate the Expert Network: build and manage a cross‑functional network of Apple experts for engagements.
• Empower Internal Voices: coach teams on briefing prep, facilitation, and follow‑through for compelling presentations.
• Innovate & Inspire: identify new demos, content gaps, and scalable formats as Apple tech evolves.
• Elevate Experiences: collaborate across Apple to evolve EBC/Lab spaces and experiences.
• Measure & Optimize: analyze outcomes and surface opportunities for improvement.

Skills

Executive leadership

Cross-functional leadership

Enterprise sales knowledge

Analytical skills

Communication

Stakeholder management

Education

Bachelor’s degree or equivalent practical experience

Job description

Summary Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry‑leading environmental efforts. Join Apple, and help us leave the world better than we found it. Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers. We are seeking a dynamic leader to elevate and scale Apple's Executive Briefing Center program and Enterprise Innovation Lab globally, with direct responsibility for the Americas team. You will be responsible for the executive experiences of our largest enterprise customers and partners — briefings that inspire and educate, lab engagements that transform industries with the Apple platform. If you are passionate about building relationships, accelerating technology adoption, driving applied innovation, and creating lasting mindshare for Apple through world class experiences, we want to hear from you.

Description

• Architect World‑Class Experiences: Guide the strategic direction of Apple's Executive Briefing Center program. Influencing the creation of memorable, high profile executive briefings with top executives from every industry. In this role you will manage of team of briefing professionals to align Apple’s priorities and industry insights with account‑specific objectives while maintaining programmatic consistency across all regions.
• Lead the Enterprise Innovation Lab: Shape the Enterprise Innovation Lab strategy — inspiring the adoption and integration of Apple platform technologies into existing and new industry use cases. Through a strategic and consultative approach you will lead a team of strategy, design and technical specialists who sit at the forefront of on‑device AI innovation — meeting customers and partners where they are in their innovation journey and driving measurable business outcomes.
• Drive Strategic Partnerships: Act as a trusted consultant to sales and product marketing teams. Proactively build a pipeline of high‑priority EBC and Innovation Lab engagements, matching the right program tier to where each customer sits in their innovation journey. Use both venues as strategic levers to strengthen executive relationships, accelerate deal velocity, and solve real business challenges.
• Curate the Expert Network: Build and manage a cross‑functional network of Apple platform leaders and subject matter experts to support strategic lab engagements, ensure the right expertise is matched to each opportunity.
• Empower Internal Voices: Build and manage a premier discussion leader program. Coach account teams, technologists, and internal experts on briefing preparation, facilitation, and follow‑through to ensure compelling, resonant presentations and demonstrations.
• Innovate & Inspire: Continuously explore how Apple platform technologies can amplify both the EBC and Innovation Lab experience. Identify content gaps, steer the creation of new demos and reusable assets, and evolve program formats as Apple's platform capabilities expand.
• Elevate Experiences and Places: Collaborate with teams across Apple to ensure the EBC and Lab spaces evolve alongside Apple's products, enabling new experiences and elevating customer and partner engagements.
• Measure & Optimize: Monitor program impact through data‑driven analysis and compelling storytelling. Define success metrics across both programs — briefing outcomes and Innovation Lab engagements (ie. platform adoption of engaged cohorts). Collaborate with stakeholders to surface opportunities for continuous improvement.

Minimum Qualifications

• 12+ years of relevant experience leading cross‑functional programs, client management, or customer engagement initiatives in complex, matrixed environments; 5+ years in a direct people management leadership role.
• Deep consultative skills, with a demonstrated ability to lead executive discussions and ideation sessions with executive audiences.
• Solid understanding of enterprise sales cycles, best practices, and how EBC and innovation lab programs can be leveraged together to directly influence sales outcomes.
• Technical fluency with Apple platform technologies and how they interplay with the broader Enterprise IT ecosystem.
• Demonstrated ability to establish success metrics, analyze data, and communicate program ROI through clear, data‑driven insights.
• Exceptional communication and collaboration skills across all organizational levels, including deep listening, executive presentation, and the ability to influence others to invest in new initiatives.
• Bachelor’s degree or equivalent practical experience.

Preferred Qualifications

• Background in management consulting or client services specifically within the enterprise technology space.
• Direct experience planning and executing high‑impact executive roundtables, large‑scale industry events, or running a dedicated EBC or Innovation Lab.
• Experience building, scaling, or managing a corporate discussion leader/speaker program or cross‑functional expert bench.
• Proven expertise in developing strategic communications and tailored content specifically designed for senior leadership and C‑suite audiences.
• Familiarity with design thinking methodologies, rapid prototyping frameworks, or tiered innovation engagement models (ideation to prototyping to deployment).
• Proven experience shaping customer or partner engagement through an Executive Briefing Center, Innovation Lab, or similar experiential learning program.
• Experience managing physical lab or demo environments, including hardware lifecycle, AV systems, and experience design.
• Track record of coordinating technical specialists (strategy, engineering and design practitioners) in customer‑facing delivery roles.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $233,900 and $351,800, and your base pay will depend on your skills, qualifications, experience, and location.

• Comprehensive medical and dental coverage
• Retirement benefits
• range of discounted products and free services
• reimbursement for certain educational expenses — including tuition
• discretionary bonuses or commission payments as well as relocation
• Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan
• Opportunity for Apple employees to become an Apple shareholder through participation in Apple’s discretionary employee stock programs

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Apple accepts applications to this posting on an ongoing basis.

Role Number: 200677357-3401