Head of Enterprise Technical Shared Services

autodesk; United States; On-site; USD 180,000 - 240,000; Full time

Job summary

Autodesk seeks a transformational leader to build and head our Technical Shared Services organization, shaping a unified strategy across enterprise support, release engineering, data services, and access management. You will align diverse teams under a single operating model, drive SLAs, and scale processes for reliability and customer experience.

The role requires extensive executive leadership, proven experience in large-scale transformation, and the ability to partner with engineering,

Qualifications

• 15+ years leading technical operations, support, engineering services, or enterprise technology organizations.
• 5+ years leading managers and large cross-functional teams.
• Proven experience building or transforming enterprise shared services organizations.
• Experience leading Production Support, Site Reliability / Operations Release Engineering, DevOps, Data Operations, Identity and Access Management, or Enterprise Application Support.
• Demonstrated success driving organizational change and operating model transformation.
• Experience developing service management frameworks, SLAs, operational metrics, and governance processes.
• Strong executive communication and stakeholder management skills.
• Experience operating in a global enterprise environment.

Responsibilities

• Develop and execute a long-term vision and operating model for Technical Shared Services.
• Align multiple teams and disciplines under a common strategy, service framework, and set of operational standards.
• Foster a culture centered on accountability, customer service, continuous improvement, and operational excellence.
• Lead managers and individual contributors across diverse technical service functions.
• Establish enterprise-wide service delivery standards, SLAs, KPIs, and performance metrics.
• Create scalable processes that improve responsiveness, reliability, and efficiency.
• Drive standardization across support, release management, access management, and data operations.
• Identify opportunities to automate manual processes and improve service delivery through tooling and AI-enabled capabilities.
• Lead Level 1 and Level 2 support organizations responsible for incident management, issue resolution, and operational stability.
• Establish clear escalation paths and support models across business-critical applications.
• Drive root cause analysis and continuous improvement practices to reduce recurring incidents.
• Partner with engineering teams to improve system reliability and operational readiness.
• Establish a predictable, scalable release management framework across enterprise platforms.
• Lead release planning, deployment governance, release readiness reviews, and change control processes.
• Improve deployment quality, release velocity, and overall operational stability.
• Partner with engineering leadership to modernize CI/CD and release practices.
• Oversee operational support for enterprise data platforms, pipelines, reporting services, and integrations.
• Ensure timely resolution of data quality and operational issues.
• Partner with data engineering and analytics teams to establish sustainable support models and operational ownership.
• Lead enterprise processes for system provisioning, deprovisioning, role management, and access governance.
• Partner with security, compliance, and audit teams to ensure access controls meet enterprise standards.
• Drive automation and self-service capabilities where appropriate.
• Build strong relationships across Product, Engineering, Security, Operations, Finance, Sales, Customer Success, and Support organizations.
• Influence leaders across the enterprise to adopt standardized service models and governance practices.
• Develop multi-year roadmaps that support business growth, scalability, and operational resilience.
• Lead organizational transformation initiatives and drive adoption of new operating models.

Job description

Autodesk seeks a transformational leader to build and head our Technical Shared Services organization, shaping a unified strategy across enterprise support, release engineering, data services, and access management. You will align diverse teams under a single operating model, drive SLAs, and scale processes for reliability and customer experience.

The role requires extensive executive leadership, proven experience in large-scale transformation, and the ability to partner with engineering,