Head of Digital Front Door & Customer Experience

OhioHealth; Columbus (OH); On-site; USD 180,000 - 250,000; Full time

Job summary

OhioHealth is seeking a visionary Vice President of Customer Digital Experience to design and optimize the digital front door across web, mobile, portals, and virtual care. This role partners with IT, marketing and clinical leadership to create intuitive, personalized experiences that ease access to care.

You will lead cross‑functional teams, define a bold digital strategy, and drive AI‑enabled navigation, analytics, and governance to differentiate OhioHealth in the market.

Qualifications

• Bachelor's Degree required.
• Experience in digital health or healthcare is preferred.

Responsibilities

• Lead end-to-end redesign of the digital front door across web, mobile, portals and virtual care.
• Partner with IT, marketing, operations and clinical leadership to align digital priorities with enterprise strategy.
• Define the digital access strategy and govern AI-enabled navigation, analytics and governance.

Education

Bachelor's Degree

Job description

OhioHealth is seeking a visionary Vice President of Customer Digital Experience to design and optimize the digital front door across web, mobile, portals, and virtual care. This role partners with IT, marketing and clinical leadership to create intuitive, personalized experiences that ease access to care.

You will lead cross‑functional teams, define a bold digital strategy, and drive AI‑enabled navigation, analytics, and governance to differentiate OhioHealth in the market.