Head of Deposit Services

People's Credit Union; Middletown (RI); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Head of Deposit Services to lead operational tasks and ensure compliance within their dynamic team. This role emphasizes the importance of aligning with core values, fostering a supportive community, and promoting professional growth. The ideal candidate will have a strong background in financial services, proven supervisory skills, and a commitment to compliance and team development. Join this forward-thinking organization to make a significant impact in the banking sector while enjoying a collaborative work environment that values every voice.

Benefits

Health and Dental Benefits

401(k) with Employer Match

Wellness Program

Team Events and Activities

Qualifications

• 3-5 years in a deposit-related role at a financial institution.
• 1-2 years of supervisory experience required.

Responsibilities

• Oversee Deposit Services operations and compliance.
• Manage and develop staff while ensuring adherence to policies.

Skills

Financial Institution Experience

Supervisory Skills

Communication Skills

Operational Policies Knowledge

Problem Solving

Education

Bachelor's Degree in Finance or Related Field

Job description

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People’s Credit Union is built on the belief that members and employees should feel a sense of belonging. Based on our Core Values, we created that feeling by design to offer you a genuine sense of community where you are supported personally and professionally.

If you work here, you belong here.

Your Values Align With Ours

We hire employees whose core values match our own. We can train for competency, but if you’re also genuine, trustworthy, earnest, empathetic, and resourceful, we want you on our team.

Here, hierarchy doesn’t drive impact - all voices are sought out, heard, and respected. We are listeners, then doers.

Independent work is expected, but collaboration with compassionate accountability makes us all stronger. Working together, we all learn and grow.

Your Future Is Bright

We recognize that careers are not always straight lines. Professional development is a shared responsibility. We are committed to providing opportunities and resources to help you navigate your career paths and achieve your goals. Let's work together to foster growth and development in our organization.

What we offer

• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP

• 401(k) and Roth plan with a competitive employer match

• Robust Wellness Program

• Fun, food, and events

Position Summary

This position will oversee the daily, weekly, and monthly operational tasks and will be responsible for contributing to the overall goals of the department and the credit union while working to uphold the Credit Union’s core values, in accordance with all regulations, policies, and procedures.

Essential Responsibilities and Accountabilities

Department Management

• Oversee Deposit Services activities and processing including, but not limited to, the IRA program, overdraft privilege program, new deposit account opening and maintenance, member information files/CIF records, dormant account maintenance, reporting and escheat processing, deposit account item postings and transaction processing, statement information, year-end reporting, maintenance of deposit account interest rates and postings, member returned mail, account status information, deposit account documentation and quality control, asset verifications, legal/subpoena processing (including non-deposit accounts), CD maintenance and rollovers, and other services that may emerge.
• Oversee Digital Delivery services, activities, and processing including, but not limited to, ATM/Debit cards, ACH settlement, remote/mobile check deposit, ATM balancing, Business ACH Origination, Cash Management Services eStatement, and other technologies and platforms that may emerge.

Compliance

• Actively participate in deposit product operations and and external examinations and recommend changes in procedures and policies to ensure compliance.
• Maintain and update deposit related forms and disclosures as required by regulatory and procedural changes.
• Work with the department to identify opportunities to ensure account and member compliance is adhered to, including identifying and tracking items to completion.
• Perform all duties in line with all Credit Union policies and procedures and all state and federal regulations. Work with auditors, regulators, examiners, members, and other senior/department managers as necessary to resolve any related compliance, legal, or member issues related to deposit operations or digital banking.
• Awareness of industry best practices and new emerging technologies & services.

Employee and Staff Development

• Manage and supervise by motivating team members and serve as a coach and mentor by providing training, support, and guidance in order to build long lasting relationships.
• Effective management in maintaining an engaged, positive, highly motivated, well-trained staff.
• Ensure all employees have appropriate training and development plans, including the recommendation of appropriate external and internal training as necessary for staff development.
• Communicate organizational updates and initiatives to staff in a timely and effective manner.
• Attend training and seminars as requested by Supervisor and mandated by the Credit Union; attend professional and vendor user groups, conferences, etc. in order to share knowledge of industry standards with employees and actively maintain ties with other industry professionals to stay current on industry impacts to their department/organization.

Organization Process Thinking

Individuals effective at the competency can see the organization as connected and integrated systems and processes. They understand the general concepts of the organization and the business that it operates. They create and align processes as the business and organization changes and understand how a change in one area is connected to other areas in the organization. They are effective at using the interdependencies to create synergy within the organization.

Influence

Individuals effective at this competency are able to read people and situations to skillfully direct, persuade, and motivate others. They customize their communication to the audience and create trust by transparency, honesty, and dealing with all situations with competence and a sense of fairness.

Initiative

Individuals effective at this competency are able to take effective action without being directed. When they see a need or are given a goal, they take full ownership and act on it without waiting for someone to tell them what to do or how. They seek out guidance when needed so they are able to achieve goals. They make things happen.

Problem Solving and Decision Making

Individuals effective at this competency exhibit good judgment and sound logic. They are able to identify the problem at its core, determine solutions, and make decisions. They are able to identify the core issues by gathering relevant information and including the appropriate individuals and sources to highlight the issue as well as outline solutions. They are committed to solving the issue by making a decision based on the information and taking action.

Talent Development

Individuals effective at this competency are continuously assessing talent and succession planning. They are able to identify strengths and weaknesses, assess potential, and clearly address individuals’ performance and potential with clear development goals, continuous coaching, identification of future roles, and delegation of appropriate development projects and assignments.

Knowledge and Skills

• 3 to 5 years of financial institution experience in a deposit related role
• 1 to 2 years of supervisory experience
• Strong oral and written communication skills to be able to effectively communicate with all areas of the Credit Union
• Working knowledge of retail and deposit related operational policies, procedures, practices and regulations

ADA Requirements

Physical Requirements

• Perform primarily sedentary work with limited physical exertion and occasionally lifting up to 25 lbs.
• Must be capable of climbing / descending stairs in emergency situation.
• Must be able to operate routine office equipment.
• Must be able to routinely perform work on computer for an average of 6-8 hours per day.
• Must be capable of regular, reliable, and timely attendance.

Working Conditions

• Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Banking

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