Head of Data Solutions + Implementations

Subscript; San Francisco (CA); Remote; USD 90,000 - 150,000; Full time

Job summary

Join a dynamic and rapidly growing startup as a leader in the Data Solutions team, where you'll manage and scale client implementations for a premier finance and billing platform. This exciting role offers the chance to shape processes, collaborate with co-founders, and work autonomously in a remote environment. With a focus on innovative solutions and a customer-first approach, you'll lead a talented team in a fun and empowering atmosphere. Enjoy unlimited vacation, flexible schedules, and the opportunity to make a significant impact in a vibrant company culture.

Benefits

Unlimited vacation

Flexible work schedule

Location-based benefits (health/dental/vision)

Company retreats (expenses paid)

Competitive pay with benefits

Qualifications

• 5+ years experience managing SaaS implementations.
• 3+ years working with SaaS finance data, especially revenue and invoicing.

Responsibilities

• Lead a team of 5 Data Solutions teammates and hire to expand the team.
• Review and improve implementation strategies for scalability.

Skills

SaaS Implementations Management

Team Leadership

Customer Communication

Data Analytics

Problem Solving

Tools

Excel

SQL

REST APIs

CRMs

Job description

Our Data Solutions team leads new customer implementations, and helps our sales team demo our product! We're looking for an experienced leader to help us scale our implementations processes as we grow quickly.

Exciting update: We just closed our Series A a couple months ago (see more details here). It's a really fun + empowering time to be joining our Subbie team!

The basics

• The product: We're building the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to invoice their customers, tell their ARR story, and track accounting revenue, all in one place—regardless of how complex their customers' contracts are.
• What does the Data Solutions team do at Subscript?: The team's work is a unique and exciting hybrid between implementing data integrations and working hands-on with customers. The DS team has technical and analytical skills, while also prioritizing a high-empathy, customer-first approach (note: this is NOT strictly a data engineering role, nor a customer success role).
• The role you'll play on our team:
• Lead an existing team of 5 Data Solutions teammates and hire to expand this team.
• Review and improve our current implementation strategies to make them scalable as we grow rapidly. This may involve revamping processes, introducing new internal tools, or reallocating resources. Bring your prior data-heavy client implementation experience.
• Collaborate as part of the leadership team with cross-functional teams, including our co-founders Sidharth Kakkar and Michelle Lee.
• Contribute to shaping the organization in a young, lean company (under 30 people), with significant autonomy to define and improve practices that benefit customers and teammates.
• Initially, get hands-on by running a few client implementations end-to-end to familiarize yourself with the team's work.
• Our way of working:
• We are an asynchronous team, with minimal scheduled meetings. Communication is mainly through documentation, Slack, and video recordings. If you dislike pointless meetings, you'll fit right in!
• We operate completely autonomously, with transparent context and company goals, allowing you to figure out how best to contribute.
• This is a remote position—work from anywhere.
• Our clients are worldwide, so you'll lead a team that handles calls across different time zones.
• We love working together, including playing board games (synchronously) and attending multiple annual off-site meetups (expenses paid!).

Our interview process

We value transparency. Our interview process assesses your leadership in scaling data implementations, communication skills (written and video), and ability to support customers. It primarily follows our asynchronous communication style:

• A 15-minute introductory call to discuss your experience and the role.
• Develop a strategic plan for scaling implementations and hiring strategies.
• Complete a short Excel/SQL exercise to showcase problem-solving approach.
• Deep dive interview with our CEO about your background.

Requirements

• 5+ years experience managing SaaS implementations.
• 3+ years working with SaaS finance data, especially revenue, invoicing, and ARR analytics.
• 3+ years managing teams of more than 5 people.
• Deep understanding of software product development processes.

Bonus points for:

• Familiarity with GLs, CRMs, and payment processing software.
• Spreadsheet proficiency.
• Experience working with REST APIs.
• SQL mastery.

Benefits

• Unlimited vacation.
• Flexible work schedule—work anytime and anywhere, aligned with client hours and live calls.
• Location-based benefits (health/dental/vision in the USA).
• Company retreats multiple times a year, all expenses paid.
• Competitive pay with benefits, reflecting our startup's commitment to fair compensation.