Head of Data Collection

Welocalize, Inc; United States; Remote; USD 180,000 - 260,000; Full time

Job summary

Welocalize, Inc is seeking a senior operations leader to provide strategic oversight for global AI training data programs. You will lead a large organization, own the financial picture, and partner with Quality and Engagement Management to align strategy and client growth.

Responsibilities include setting operating models, leading multi-team portfolios, driving governance with clients, and managing vendor relationships across time zones.

Qualifications

• Education: Bachelor's degree or equivalent experience in business, operations, data/engineering, or related field.
• 8+ years in large-scale operations or program delivery (AI data, content review, labeling/annotation, or adjacent domains).
• 6+ years in senior operations leadership (managing managers and multi-team portfolios).
• Proven record of financial ownership (budgeting, forecasting, pricing/margins) and executive client partnership.

Responsibilities

• Provide strategic oversight for a global account or group of accounts, delivering AI training data programs.
• Lead a large operations organization (Senior Managers and their teams) and own the financial picture.
• Set operating model, goals, and investment priorities across accounts; translate strategy into execution.
• Lead Senior Managers (L2) and their orgs; hire, develop, and retain talent; build succession pipelines.
• Serve as executive sponsor for key clients; run governance and planning cycles; align on roadmap and terms.
• Own P&L levers: revenue, margin, pricing, forecasting, and change orders.
• Co-own operational excellence with Director of Quality; drive growth with Engagement Management.
• Drive SOP standardization, tooling adoption, and automation with Ops Tech/Product.
• Define metrics; review performance and drive actions at portfolio level.
• Set capacity plans across sites and vendors; manage vendor mix, SLAs, and transitions.
• Own operational risk posture; ensure audit readiness and privacy/security compliance.
• Align Operations, Quality, Engagement/Account, Finance, Vendor Management, and Tech to goals.

Skills

Strategic leadership

P&L ownership

Executive client management

Cross-functional leadership

Data-driven decision making

Advanced English communication

Education

Bachelor's degree or equivalent in business/operations/data/engineering

Tools

PM platforms

BI dashboards

SQL/ETL concepts

Spreadsheets

Job description

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Job Responsibilities

Provides strategic oversight for a global account or a group of accounts delivering AI training data programs for data collection. Leads a large operations organization (Senior Managers and their teams), owns the overall financial picture, and owns strategic relationships with key clients to drive delivery performance and satisfaction. Acts as an equal partner with the Director of Quality and the Director of Engagement Management to align strategy, quality, and client growth.

Key Responsibilities

Strategic operations leadership: Set the operating model, goals, and investment priorities across accounts; translate business strategy into execution plans.

People leadership at scale: Lead Senior Managers (L2) and their orgs; hire, develop, and retain talent; build succession pipelines and leadership capability.

Client executive ownership: Serve as executive sponsor for key clients; run governance and planning cycles; align on roadmap, priorities, and commercial terms.

Financial ownership: Own P&L levers - revenue, margin, pricing, forecasting, and change orders; ensure commercial and delivery alignment.

Quality & engagement partnership: Co-own operational excellence with the Director of Quality; co-own growth/expansion motions with the Director of Engagement Management.

Scale, standardization & automation: Drive SOP standardization, tooling adoption, and automation with Ops Tech/Product to improve speed, quality, and cost.

Analytics & insights: Define the metrics that matter; review performance and convert data into actions at portfolio level.

Workforce & vendor strategy: Set capacity plans across sites and vendors; manage vendor mix, SLAs, and performance improvements or transitions.

Risk, compliance & security: Own operational risk posture; ensure audit readiness and adherence to privacy, data handling, and security policies.

Cross-functional leadership: Align Operations, Quality, Engagement/Account, Finance, Vendor Management, and Tech to meet client and business goals.

Additional Job Details

Education Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field.

Experience 8+ years in large-scale operations or program delivery (AI data, content review, labeling/annotation, or adjacent domains).

6+ years in senior operations leadership (managing managers and multi-team portfolios).

Proven record of financial ownership (budgeting, forecasting, pricing/margins) and executive client partnership.

Skills Portfolio and program governance across global accounts. Executive communication, negotiation, and stakeholder management. Organization design, talent strategy, and performance management for multi-level teams. Strong command of spreadsheets, PM platforms, and BI dashboards; familiarity with SQL/ETL concepts is a plus. Quality and compliance mindset with practical use of SOPs, QA gates, and acceptance criteria. Strategic judgment on scope, time, cost, and quality; able to make and communicate trade-offs. Comfortable operating across time zones with global, distributed teams (advanced English).

Scope & Autonomy (L3 Alignment)

Provides strategic direction for a global account or group of accounts; sets standards and operating rhythms across multiple teams and vendors. Makes medium-to-long-term decisions with material business impact; escalates only exceptional or enterprise-level issues. Direct line management for Senior Managers (L2) and senior IC leaders; strong influence across Quality, Engagement, Tech, and Vendor organizations. Operates as an equal partner with the Director of Quality and Director of Engagement Management.

Welocalize is a leading technology-enabled provider of translation, localization, and AI-driven content solutions, helping businesses communicate, innovate, and grow globally. Specializing in complex and regulated industries, Welocalize delivers precise, scalable multilingual content through a powerful combination of advanced AI technologies and expert human talent. At the core is Welocalize’s AI-enabled OPAL platform, which transforms translation workflows by integrating machine translation (MT) and large language models (LLMs) to provide fast, accurate, and culturally relevant content in over 300 languages. With a commitment to excellence, Welocalize holds 7 ISO certifications. Welocalize is headquartered in New York with offices all over the globe.