Head of Customer Success & Data Analytics

TXU Energy; Irving, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Vistra Retail Operations Company in Irving, Texas seeks a Manager, Customer Success to lead a large team and drive customer retention, experience, and unit margins. You will oversee third-party contact centers, manage analytics programs, and collaborate with cross-functional teams to improve the customer buying experience.

The role requires strong leadership, 5+ years in data analytics, and proficiency with SQL, Tableau, and related tools. The position is full-time and based in Irving, TX.

Qualifications

• 3+ years of leadership and management experience.
• 5+ years experience performing data analytics / data modeling.
• Experience with data software reporting tools (SQL, Hana, SAS, Snowflake, Excel).
• Experience with data visualization tools like Tableau.

Responsibilities

• Present key analytics and qualitative feedback to cross functional areas including C-Suite executives.
• Strategically manage contact center footprint to ensure business redundancy and maximize talent.
• Foster a close partnership with outsourced contact center teams and develop contact center infrastructure.

Skills

Leadership

Data analytics

Cross-functional collaboration

Education

Bachelor's degree

Tools

SQL

HANA

SAS

Snowflake

Excel

Tableau

Job description

Vistra Retail Operations Company in Irving, Texas seeks a Manager, Customer Success to lead a large team and drive customer retention, experience, and unit margins. You will oversee third-party contact centers, manage analytics programs, and collaborate with cross-functional teams to improve the customer buying experience.

The role requires strong leadership, 5+ years in data analytics, and proficiency with SQL, Tableau, and related tools. The position is full-time and based in Irving, TX.