Customer Success Leader – Analytics & Growth

Vistra Corp.; Irving (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Vistra Retail Operations Company is seeking a Customer Success Manager to lead a large team focused on customer retention, experience, and unit margins. You will coordinate with third-party contact centers, oversee analytics to forecast lifecycle trends, and partner with cross-functional teams to improve the customer buying experience.

The role emphasizes strategic leadership, data-driven decision making, and collaboration across marketing and operations to drive performance for Vistra Retail

Qualifications

• 3+ years of leadership and management experience.
• 5+ years experience performing data analytics/data modeling.
• Experience with data reporting tools such as SQL, Hana, SAS, Snowflake, Excel.
• Experience with data visualization tools like Tableau.

Responsibilities

• Present analytics and qualitative feedback to cross-functional areas including executives.
• Act as a subject matter expert and make recommendations to cross-functional teams.
• Strategically manage contact center footprint to ensure redundancy and maximize talent.

Skills

Leadership

Data analytics

Cross-functional collaboration

Communication

Education

College degree

Tools

SQL

HANA

SAS

Snowflake

Excel

Tableau

Job description

Vistra Retail Operations Company is seeking a Customer Success Manager to lead a large team focused on customer retention, experience, and unit margins. You will coordinate with third-party contact centers, oversee analytics to forecast lifecycle trends, and partner with cross-functional teams to improve the customer buying experience.

The role emphasizes strategic leadership, data-driven decision making, and collaboration across marketing and operations to drive performance for Vistra Retail