Implementation Manager

Vesta; United States; Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salary and equity

Medical, vision, & dental coverage

401(K) plan offering

Meaningful parental leave - 16 weeks (

Job summary

Vesta is building a next-generation system of record to power the mortgage market. We are seeking an early Implementation Manager to lead end-to-end client implementations, from sales handoff through testing and post-go-live support, coordinating with product, sales, and engineering.

You will become a product expert, oversee LOS configuration, and act as a trusted advisor to customers, balancing client goals with company needs in a remote-first, equity-backed environment.

Qualifications

• Experience leading end-to-end implementation projects for enterprise customers.
• Strong ability to manage multiple stakeholders and timelines across sales, product, and engineering.
• Able to translate customer needs into practical implementation plans and configurations.

Responsibilities

• Lead end-to-end implementation projects with clients from sales handoff to go-live and post-go-live support.
• Act as a solutions consultant, overseeing LOS configuration and customization.
• Collaborate with product, sales, and engineering to ensure delivery aligns with client needs and timelines.
• Develop and maintain project documentation (plans, status reports) to monitor progress and risks.
• Build strong relationships with customer stakeholders as a trusted advisor for implementation work.

Skills

Project management

Stakeholder management

Customer focus

Cross-functional collaboration

Tools

LOS configuration

Job description

Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review.

We're here to change it.

Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation – that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows.

Who we are

Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefitting financial institutions and their customers.

And, we're not alone.

We've received $55M in early stage financing from top tier investors, including Andreessen Horowitz, Conversion Capital, Bain Capital Ventures, and Index Ventures.

We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you!

Who you are

You're looking to join an early-stage team to build something BIG and industry changing. You love coming up with creative solutions to complex problems, working with customers to understand their goals and needs, and managing large scale, enterprise-level projects.

You are deeply customer focused, empathetic, and comfortable advocating for both the needs of the customer as well as the needs of the company. You aren’t intimidated about saying no when necessary to get to the right outcome.

You have experience navigating large scale projects that touch a wide variety of executive, business, and technical stakeholders, as well as experience juggling several different workstreams at a time.

You understand how software is deployed within mature enterprise organizations and you marry that with tight project planning and actioning.

You're a company builder and team player - you're excited to shape and grow the product alongside the culture and operating rhythm of the company.

About the role

As an early implementation manager at Vesta, you'll work closely with the team to:

• lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers’ ongoing success.
• become a Vesta product expert, understanding the nuances of how our product supports our customer’s wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle.
• collaborate with cross-functional teams, in particular product, sales, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients.
• develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues.
• build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work.

Note: we don't expect you to come in understanding every nuance of the mortgage industry. However, being successful in this role will require a high degree of curiosity and willingness to understand the mortgage ecosystem.

• Competitive salary and equity
• Robust medical, vision, & dental coverage (~100% of employee premiums are covered)
• 401(K) plan offering
• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
• Remote-first culture with a hub in San Francisco
• Open & encouraged flexible time off
• Company offsites to get to know the team!

Our cash compensation amount for this role is targeted at $150,000 - $190,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.