Head of Customer Success

Aleron; New York (NY); Remote; USD 225,000 - 250,000; Full time

Job summary

Join an innovative firm as the Head of Customer Success, where you'll oversee high-value client relationships and drive strategic initiatives in a dynamic B2B SaaS environment. This role emphasizes collaboration, innovation, and leadership, allowing you to leverage your expertise in customer success and account management. You'll work with cutting-edge marketing tools and lead initiatives that enhance client performance and satisfaction. If you're ready to take your career to the next level and make a significant impact, this opportunity is perfect for you.

Qualifications

• 2+ years in leadership for customer success or account management.
• Experience with ESPs like Klaviyo, Yotpo, and Sendlane.
• Proficient in Salesforce for tracking client relationships.

Responsibilities

• Oversee relationships with high-value clients to ensure retention.
• Provide strategic guidance on email and SMS marketing.
• Drive campaign optimization and enhance client performance.

Skills

Leadership in Customer Success

Account Management

B2B SaaS Experience

Analytical Skills

Communication Skills

Education

High School Diploma or GED

Tools

Salesforce

Klaviyo

Yotpo

Sendlane

Job description

Description

Are you a Head of Customer Success who is looking to join one of the top companies within the Advertising Services Industry?

Are you looking to further your career and grow?

Do you have experience in a leadership role for customer success or account management within B2B SaaS environments?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Remotely with our client in Remote, Interested?

Here's what you'd do:

• Oversee and strengthen relationships with a portfolio of high-value clients, including enterprise accounts, ensuring long-term retention and growth.
• Serve as a trusted strategic advisor, aligning client goals with business objectives to maximize performance and value.
• Lead executive-level engagements, fostering deep partnerships and ensuring a seamless client experience.
• Provide thought leadership and advanced strategic guidance on email and SMS marketing, leveraging deep expertise across platforms such as Klaviyo, Yotpo, Sendlane, and Attentive.
• Drive innovation in campaign optimization, segmentation, and personalization to enhance client performance and ROI.
• Stay ahead of industry trends and evolving technologies, advising clients and internal teams on best practices.
• Conducted and oversaw comprehensive business reviews, delivering data-driven insights and strategic recommendations to executive stakeholders.
• Identify and capitalize on growth opportunities within client accounts, aligning strategies with broader business goals.
• Partner with analytics teams to refine reporting and ensure actionable insights drive decision-making.
• Establish a structured approach to tracking client interactions, health metrics, and client opportunities within Salesforce.
• Leverage data to forecast risks, measure success, and drive continuous improvement in client engagement strategies.
• Ensure accurate reporting and visibility into account performance for leadership and cross-functional teams.
• Lead proactive initiatives to strengthen client retention, identifying areas for optimization and implementing high-impact solutions.
• Collaborate cross-functionally with Product, Sales, and Marketing teams to develop tailored strategies that drive client success.
• Establish scalable client feedback collection and action processes, ensuring continuous value delivery.
• Operate strategically in a fast-paced startup environment, prioritizing competing demands while maintaining excellence.
• Drive operational efficiencies and best practices to enhance team effectiveness and scalability.
• Mentor and develop team members, fostering a culture of innovation, collaboration, and high performance.

Here's what you'll get:

Pay: $225000 - $250000 / year.

Hours: 40hrs/Week.

Length: Direct Placement.

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 2 years experience in a leadership role for customer success or account management within B2B SaaS environments.
• Minimum of 2 years experience in working with ESPs like Klaviyo, Yotpo, and Sendlane.
• Minimum of 2 years experience in Salesforce for tracking and reporting client relationships.

Preferred Skills / Qualifications:

• Good analytical and communication skills to conduct and present business reviews.
• Ability to take ownership of client accounts, focusing on retention and satisfaction.
• Comfortable working in a dynamic, fast-paced startup culture.
• A collaborative and supportive team environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Apply