Head of Customer Growth & Strategy

The Hartford; San Francisco (CA); On-site; USD 194,000 - 291,000; Full time

Job summary

The Hartford is seeking a visionary Head of Customer Growth for Middle & Large Business to define and activate a One Hartford Customer Blueprint. You will translate customer insights into a differentiated strategy and lead cross‑functional teams across Sales, Underwriting, Claims, Risk Engineering, Operations, and Innovation to deliver customer outcomes.

The role emphasizes value creation, loyalty, retention, and risk prevention, with accountability for simplifying processes and expanding

Qualifications

• 15+ years of progressive leadership in commercial insurance or related fields.
• Ability to translate customer insights into business priorities and actions.
• Experience guiding cross-functional teams and driving customer-centric programs.

Responsibilities

• Define and activate the M&L Customer Blueprint across functions.
• Lead the cross-functional execution to deliver differentiated customer experiences.
• Align regions, units, and leaders around common customer outcomes.
• Embed customer-centricity in planning, investing, and performance measures.
• Travel up to 50% to engage with customers and field teams.

Skills

Executive leadership

Customer strategy

Strategic thinking

Cross-functional collaboration

Communication

Influence without authority

Business acumen

Change management

Education

Bachelor's degree preferred

Advanced degree or designation preferred

Job description

The Hartford is seeking a visionary Head of Customer Growth for Middle & Large Business to define and activate a One Hartford Customer Blueprint. You will translate customer insights into a differentiated strategy and lead cross‑functional teams across Sales, Underwriting, Claims, Risk Engineering, Operations, and Innovation to deliver customer outcomes.

The role emphasizes value creation, loyalty, retention, and risk prevention, with accountability for simplifying processes and expanding