Chief Customer Growth & Strategy Leader

The Hartford; Alpharetta (GA); On-site; USD 194,000 - 291,000; Full time

Job summary

The Hartford seeks a Head of Customer Growth in Alpharetta to lead the Middle & Large Business strategy, shaping a One Hartford Customer Blueprint across functions. You will drive customer value, loyalty, and growth, working with Sales, Underwriting, Claims, Risk Engineering, Ops, Service, and Innovation to embed customer-centric performance across the organization.

You will partner with executives, travel up to 50%, and translate insights into differentiated customer outcomes while guiding how

Qualifications

• 15+ years of progressive leadership in commercial insurance and strategy.
• Deep understanding of insurance customers, brokers, risks, and business economics.
• Proven ability to lead through influence in a complex matrixed organization.
• Strong analytical and storytelling skills for executive audiences.

Responsibilities

• Define and Activate the M&L Customer Blueprint.
• Build market understanding of customers, brokers, industries, risks, and growth opportunities.
• Drive customer value creation and differentiation across Sales, Underwriting, Claims, and more.
• Align regions and functions around a common definition of customer success.
• Equip field leaders with playbooks, insights, and governance routines.
• Embed customer-centricity into leadership expectations and business planning.

Skills

Strategic leadership

Customer strategy

Cross-functional collaboration

Executive communication

Business acumen

Education

Bachelor's degree

Advanced degree preferred

Insurance/risk mgmt designation preferred

Job description

The Hartford seeks a Head of Customer Growth in Alpharetta to lead the Middle & Large Business strategy, shaping a One Hartford Customer Blueprint across functions. You will drive customer value, loyalty, and growth, working with Sales, Underwriting, Claims, Risk Engineering, Ops, Service, and Innovation to embed customer-centric performance across the organization.

You will partner with executives, travel up to 50%, and translate insights into differentiated customer outcomes while guiding how