Head of Customer Growth & Strategy

RiseMe; California (MO); On-site; USD 194,000 - 291,000; Full time

Job summary

The Hartford is seeking a strategic leader to head Customer Growth for Middle & Large Business. You will define the customer blueprint, lead cross-functional efforts, and drive retention, growth, and value for customers and brokers.

The role partners across Sales, Underwriting, Claims, Risk Engineering, Operations, Service, and Innovation to embed customer-centricity throughout the business. Reporting to the EVP & Head of Middle & Large Business, you will evolve customer strategies, lead

Qualifications

• 15+ years of progressive leadership experience in commercial insurance, customer strategy, distribution, underwriting, claims, risk advisory, operations, marketing, and/or strategy.
• Deep understanding of commercial insurance customers, brokers, industries, risk dynamics, and business economics.
• Proven ability to lead through influence in a complex, matrixed organization with cross-functional teams.

Responsibilities

• Define and activate the M&L customer blueprint translating insights into priorities and standards.
• Drive value creation by integrating Sales, Underwriting, Claims, Risk Engineering, Operations, Service, and Innovation.
• Align regions and functions around customer outcomes and equip field leaders with playbooks and routines.
• Simplify customer experience, embed accountability, and expand digital, AI, and automation capabilities.

Skills

Leadership

Strategic thinking

Communication

Influence

Cross-functional collaboration

Travel

Education

Bachelor's degree preferred

Advanced degree or designation preferred

Job description

The Hartford is seeking a strategic leader to head Customer Growth for Middle & Large Business. You will define the customer blueprint, lead cross-functional efforts, and drive retention, growth, and value for customers and brokers.

The role partners across Sales, Underwriting, Claims, Risk Engineering, Operations, Service, and Innovation to embed customer-centricity throughout the business. Reporting to the EVP & Head of Middle & Large Business, you will evolve customer strategies, lead