Head of Customer Growth & Strategy

The Hartford; Chicago (IL); On-site; USD 194,000 - 291,000; Full time

Job summary

The Hartford in Chicago is seeking a visionary Head of Customer Strategy for Middle & Large Business to define how we win with customers. Reporting to the EVP & Head of Middle & Large, this leader will create and activate a One Hartford Customer Blueprint translating customer and market insights into a differentiated customer proposition.

You will drive loyalty, growth, and risk reduction by embedding customer outcomes into strategy, operating routines, and investments, while enabling field

Qualifications

• Fifteen-plus years of progressive leadership in commercial insurance and strategy.
• Ability to lead through influence in a complex, matrixed organization.
• Strong strategic, analytical, and business acumen with data-driven decision making.
• Experience partnering with brokers/agents to develop customer-focused strategies.
• Bachelor's degree; advanced degree or insurance/risk management designation preferred.

Responsibilities

• Define and Activate the M/L Customer Blueprint.
• Build a market-leading understanding of customers, brokers, industries, and risks.
• Define and evolve a differentiated blueprint translating insights into customer priorities.
• Drive Customer Value Creation and Differentiation across functions.
• Align regions and units around common customer outcomes and execution standards.
• Equip field leaders with playbooks, insights, and accountability routines.

Job description

The Hartford in Chicago is seeking a visionary Head of Customer Strategy for Middle & Large Business to define how we win with customers. Reporting to the EVP & Head of Middle & Large, this leader will create and activate a One Hartford Customer Blueprint translating customer and market insights into a differentiated customer proposition.

You will drive loyalty, growth, and risk reduction by embedding customer outcomes into strategy, operating routines, and investments, while enabling field