Head of Customer Growth & Renewals

AbsenceSoft

Northern (KY)

Hybrid

USD 200,000 - 370,000

Full time

14 days+

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Benefits offered by this job

Remote-first culture

Bonus program

Equity opportunities

Flexible time off

Leadership development

Diversity and inclusion

Job summary

AbsenceSoft is seeking a Vice President, Customer Growth to lead the revenue engine across renewals, upsell, cross-sell and account expansion for Mid Market to enterprise customers. You will build and scale a quota-carrying Account Management team and personally drive high-stakes renewal negotiations with key accounts.

You will partner with Customer Success, Product, and Marketing to ensure product adoption and customer health translate into measurable growth.

Qualifications

12+ years in Account Management, Sales, or Customer Success leadership in B2B SaaS.
8+ years leading quota-carrying teams focused on renewals and expansion.
Experience building or evolving renewals-focused sales functions.
Strong negotiation with executive stakeholders on high-stakes renewals.
Proficient with CRM and sales tools; data-driven pipeline management.
MBA or advanced business degree is a plus.

Responsibilities

Define and execute revenue growth strategy for renewals and expansion.
Lead and scale a team of Account Managers with quotas and targets.
Own end-to-end renewal process and negotiate terms.
Identify upsell/cross-sell opportunities in existing accounts.
Partner with Customer Success, Product, and Marketing on adoption and expansion.
Build forecasting and pipeline reporting for leadership.
Maintain CRM discipline and data hygiene across the team.
Apply MEDDPICC consistently in deal reviews and forecasting.