Head of Customer & Field Learning

rsa-security; United States; On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Flexible PTO

Life insurance

Job summary

RSA is seeking a Head of Customer & Field Learning to design AI-enabled learning systems that drive adoption and performance across customers, partners, and field teams. You will turn product and customer strategy into practical learning experiences.

This role collaborates with Product, Marketing, Sales, Customer Success, Support, Services, and Operations to measure behavior change, coach leaders, and improve outcomes.

Qualifications

• Experience in customer education or enablement.
• Ability to turn complex product strategies into practical learning experiences.
• Experience with AI-enabled learning tools is a plus.
• Demonstrated measurement of behavior change.

Responsibilities

• Build AI-enabled learning programs to improve adoption and performance.
• Design role-based learning paths for Sales, Customer Success, Support, Services, Partners, and Customers.
• Use AI to enhance coaching, reinforcement, and knowledge access.
• Create measurement systems to show learning impact.
• Collaborate with Product, Marketing, Sales, Customer Success, Support, Services, and Operations.
• Turn customer journeys into practical learning experiences.

Skills

Adult learning

AI in learning

Customer education

Instructional design

Measurement mindset

Cross-functional collaboration

Communication skills

Coaching / facilitation

Education

Experience in customer education or enablement

Job description

Head of Customer & Field Learning

RSA provides trusted identity and access managementfor 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSAspecializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises,RSAconnects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.

RSA is looking for a different kind of enablement leader: someone who is AI-first, learning-obsessed, and focused on measurable behavior change.

This is not a traditional sales enablement role built around decks, webinars, and training calendars. The job is to build learning systems that help customers, partners, and field teams adopt new products, new motions, and new ways of working.

Principal Responsibilities:

• Build AI-enabled learning programs that improve capability, confidence, adoption, and performance.

• Design role-based learning paths for Sales, Customer Success, Support, Services, Partners, and Customers.

• Use AI to improve practice, coaching, reinforcement, knowledge access, and adoption.

• Turn complex product and customer strategy into practical learning experiences people actually use.

• Create measurement systems that show whether people are learning, applying, and improving.

• Partner across Product, Marketing, Sales, Customer Success, Support, Services, and Operations.

Skills:

• Deep curiosity about how adults learn, retain, practice, and change behavior.

• Hands-on interest in AI and how it transforms learning, coaching, content, and workflows.

• Experience in customer education, learning design, enablement, adoption, instructional design, or performance improvement.

• Ability to simplify complex ideas into clear, useful learning experiences.

• Strong measurement mindset — beyond completion rates to actual behavior and impact.

• Builder mentality: comfortable testing, prototyping, improving, and operating in ambiguity.

• Strong cross-functional influence and communication skills.

Relevant Backgrounds Could Include

• Customer learning or customer education

• Product adoption or product engagement

• Instructional design / learning experience design

• Customer success enablement

• Partner or customer onboarding

• AI-enabled learning tools, conversational AI, prompt engineering, or workflow automation

• Teaching, coaching, facilitation, or adult learning

Success Looks Like

• Customers, partners, and field teams know what to do differently — not just what to know.

• Managers have better tools to coach and reinforce new behaviors.

• AI-enabled learning resources become useful enough that people choose to use them.

• Customers adopt faster and with less friction.

• RSA can measure whether learning is changing capability, confidence, adoption, and outcomes.

The Person We Want

The ideal candidate is part learning designer, part AI experimenter, part operator, and part teacher. They care less about running enablement events and more about building systems that help people get better.

They are energized by complex customer journeys, real-world constraints, and the chance to turn learning into customer and business outcomes.

Full-time, non-Sales US employees are also eligible for annual discretionary bonuses that are funded based on prior year company performance. RSA Sales team members are eligible to participate in company commission plans.

In addition, RSA offers its eligible US employees a comprehensive array of benefit programs including flexible paid-time-off, health, disability, and life insurance, and a 401(k) retirement plan with company matching contributions.

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.

If you need a reasonable accommodation during the application process, please contact [e-mail]. All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.