Head of Customer-Facing Demand Planning (Hybrid)

McKesson; Irving (TX); Hybrid; USD 136,000 - 227,000; Full time

Job summary

McKesson seeks a Director of Customer Facing Demand Planning in Irving, TX, leading a team of about 10 FTE. You will own customer-level demand execution, translate signals into the consensus plan, and manage inventory and service levels at the account level.

You will drive onboarding for new accounts, handle escalations, and partner with cross-functional teams to improve forecasts and inventory strategies in a hybrid work setup near Las Colinas.

Qualifications

• Degree or equivalent experience; 12+ years in professional experience and 4+ years of management.
• Experience leading customer-facing demand teams in a high-volume environment.
• Strong analytical and forecasting capabilities; proven cross-functional impact.

Responsibilities

• Lead day-to-day customer-facing demand execution for the assigned segment.
• Oversee onboarding, inventory positioning, and program commitments with accounts.
• Manage service levels, root-cause analysis, and remediation of escalations.
• Develop team capabilities, drive continuous improvement and cross-functional alignment.

Skills

Leadership

Team management

Demand planning

Forecasting

Analytical skills

Cross-functional collaboration

Communication

Education

Bachelor's degree in Supply Chain, Business or related field

Tools

Kinaxis Maestro

Job description

McKesson seeks a Director of Customer Facing Demand Planning in Irving, TX, leading a team of about 10 FTE. You will own customer-level demand execution, translate signals into the consensus plan, and manage inventory and service levels at the account level.

You will drive onboarding for new accounts, handle escalations, and partner with cross-functional teams to improve forecasts and inventory strategies in a hybrid work setup near Las Colinas.