Head of Customer Engineering & AI Platform

Anyscale, Inc.; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Anyscale is seeking an experienced engineering leader to head our Customer Engineering team. You will own technical support for production AI workloads on Anyscale, coordinate with Product and Engineering, and drive improvements from customer feedback.

You will balance operational excellence with technical leadership, scale a high-performing team, and help shape how customers adopt AI infrastructure at scale.

Qualifications

• 8+ years in engineering with 3–5+ years in leading customer-facing tech teams.
• Experience in high-growth SaaS or infrastructure software.
• Strong background in cloud infrastructure, distributed systems, and AI/ML platforms.
• Proven ability to use metrics to improve customer outcomes and team performance.

Responsibilities

• Lead a high-performing Customer Engineering team delivering technical support and resolving escalations.
• Own the operational health of the team including satisfaction, response times, and effectiveness.
• Coach and mentor engineers, fostering customer focus and continuous improvement.
• Build reporting and analytics to identify recurring challenges and drive improvements.
• Partner with Product and Engineering to translate customer feedback into product improvements.
• Guide teams through complex debugging and root-cause analysis of distributed systems and AI workloads.
• Drive initiatives to reduce customer friction via documentation, automation, and tooling.
• Contribute to the Field and Customer Engineering leadership strategy.

Skills

Engineering leadership

Customer Engineering

SaaS leadership

Distributed systems

Kubernetes

AI/ML platforms

Data-driven decisions

Cross-functional collaboration

Tools

Kubernetes

Cloud platforms

Diagnostics tooling

Job description

Anyscale is seeking an experienced engineering leader to head our Customer Engineering team. You will own technical support for production AI workloads on Anyscale, coordinate with Product and Engineering, and drive improvements from customer feedback.

You will balance operational excellence with technical leadership, scale a high-performing team, and help shape how customers adopt AI infrastructure at scale.