Head of Customer Communications & Compliance

Cornerstone Home Lending; Houston (TX); Sur place; USD 80 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

401K

Life insurance

Parental leave

Disability insurance

Résumé du poste

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Customer Communications Supervisor to lead development and improvement of customer communications across channels, ensuring regulatory alignment and service excellence. Onsite daily in Englewood, CO or Houston, TX with compensation of $80-95k.

You will supervise a team, oversee drafting, testing, mapping, and deployment, and manage vendor relationships to deliver timely, accurate communications that reinforce Cornerstone’s

Qualifications

• High School Diploma, GED, or equivalent experience required; bachelors degree in communications, Business Administration, or a related field preferred.
• Minimum of 7 years of experience in a communications-related role, with at least 2 years in a supervisory or team lead capacity.
• Proven ability to interpret complex policies and regulations to produce compliant customer communications.
• Strong project management skills, including the ability to prioritize multiple initiatives and meet tight deadlines.
• Demonstrated experience with change management and process improvement.
• Exceptional interpersonal, verbal, and written communication skills with the ability to communicate clearly and professionally across all organizational levels.

Responsabilités

• Supervise the Customer Communications team, providing leadership, coaching, and performance feedback to ensure effective execution of responsibilities.
• Oversee the end-to-end process of communication development—including review, interpretation, drafting, mapping, testing, and deployment—across multiple channels (email, written correspondence, customer website, chat, SMS, and scripting).
• Independently interpret and apply company policies, investor guidelines, and regulatory requirements to ensure all communications are compliant, clear, and customer focused.
• Serve as the primary liaison between internal business units, compliance teams, and third-party vendors to coordinate communication needs, requirements, and updates.
• Review and approve communication templates, ensuring consistent tone, branding, and messaging across all channels.
• Manage vendor relationships related to customer communications, including print and electronic communication vendors, to ensure quality and timeliness of deliverables.
• Lead and participate in cross-functional projects focused on improving communication processes, tools, and templates.
• Oversee quality assurance testing of communication channels and systems to confirm functionality and accuracy before deployment.
• Monitor and evaluate team workload, resource allocation, and performance metrics to meet departmental goals and service level standards.
• Perform other job-related duties and special projects as assigned.

Connaissances

Leadership

Team supervision

Project management

Regulatory interpretation

Vendor management

Communication

Polished writing

Cross-functional collaboration

Formation

Bachelor's degree in communications, Business Administration, or related field

Outils

Microsoft Office Suite

Visio

Description du poste

Cornerstone Servicing, a division of Cornerstone Capital Bank, seeks a Customer Communications Supervisor to lead development and improvement of customer communications across channels, ensuring regulatory alignment and service excellence. Onsite daily in Englewood, CO or Houston, TX with compensation of $80-95k.

You will supervise a team, oversee drafting, testing, mapping, and deployment, and manage vendor relationships to deliver timely, accurate communications that reinforce Cornerstone’s