Customer Governance Communications Lead

Texas Capital; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility benefits

401K match

Job summary

Texas Capital is seeking a Governance Communications Specialist to manage the end-to-end governance of customer communications. You will ensure regulatory compliance, create clear customer-facing content, and collaborate with legal, risk, product, and marketing teams.

The role requires strong MS Office skills, banking experience focused on consumer banking, and excellent written and verbal communication. You will contribute to content standards, validation processes, and KPIs to drive program

Qualifications

• College degree preferred but commensurate work experience will be considered.
• Must have at least 3-5 years operational banking experience with a focus on consumer banking.
• Ability to be well organized, team-player, motivated and flexible with working hours.
• High proficiency in the use of MS Excel, MS Word, MS PowerPoint, MS Outlook.
• Outstanding oral and written communication skills.
• Ability to multi-task and be detail oriented.
• Demonstrated ability and desire to thrive in a challenging fast paced work environment.
• Strong interpersonal skills and the ability to build relationships internally and externally.

Responsibilities

• Lead governance review and approval process for customer-facing communications, ensuring regulatory compliance.
• Oversee end-to-end governance of customer communication journeys, including disclosures and notices.
• Create, review, and refine content for digital, print, and operational channels.
• Collaborate with stakeholders across business, product, legal, compliance, risk, marketing, and operations.
• Develop and govern content standards, templates, and disclosure guidelines.
• Evaluate feedback and metrics to improve communication effectiveness and reduce risk.
• Develop validation processes to ensure accuracy and integrity of communications.
• Define and report on KPIs to measure program success and alignment with goals.
• Maintain brand and regulatory alignment across all customer communications.

Skills

MS Excel

MS Word

MS PowerPoint

MS Outlook

Communication

Governance

Content design

Regulatory knowledge

Data validation

Stakeholder mgmt

Education

College degree

Tools

MS Office Suite

Content Management Systems

Job description

Texas Capital is seeking a Governance Communications Specialist to manage the end-to-end governance of customer communications. You will ensure regulatory compliance, create clear customer-facing content, and collaborate with legal, risk, product, and marketing teams.

The role requires strong MS Office skills, banking experience focused on consumer banking, and excellent written and verbal communication. You will contribute to content standards, validation processes, and KPIs to drive program