Head of Compute Operations

Smartshare, Inc.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Equity

Health benefits

Learning budget

Fitness stipend

Equity plan

Job summary

Beam is seeking a Head of Compute Operations to scale our compute capacity and onboard new partners for our AI platform. You will work with data center operators, OEMs, suppliers, and compute providers to evaluate, test, and contract new capacity.

You’ll manage capacity across datacenter partners, run diligence on new operators, bring clusters online through POC and testing, and build an operations playbook to handle issues, RMAs, and SLAs. Occasional travel to datacenter sites is expected.

Qualifications

• Experience in datacenter ops, capacity planning, or infrastructure delivery at a GPU cloud, neocloud, hyperscaler, or colo provider.
• Able to SSH into a node and discuss InfiniBand vs RoCE.
• Ability to explain how deposits or prepayment schedules affect cash flow.
• Experience managing vendors and holding them accountable when things go wrong.

Responsibilities

• Manage our supply of compute. Keep a live view of capacity across datacenter partners, including hardware type, location, network fabric, operator, and delivery dates.
• Onboard and vet new compute operators. Run diligence and KYC on new partners and review hardware specs and BOMs.
• Bring clusters online. Manage POC and acceptance testing, burn-in, NCCL, interconnect bandwidth; set up bare-metal and BMC access, and hand clusters to customers on the promised date.
• Build our support playbook. Create run books to escalate issues to suppliers, manage RMAs and replacements, and track uptime against SLAs.

Skills

Datacenter ops

Capacity planning

Infrastructure delivery

SSH into a node

InfiniBand vs RoCE

Vendor management

Cash flow awareness

Attention to detail

Tools

NCCL

Job description

Beam is building the fastest cloud runtime for AI. Our serverless runtime launches GPU-backed containers in under a second, powering apps that scale to millions of users. Ambitious startups and Fortune 100 companies use Beam to host custom ML models and run LLM-generated code in secure sandboxes. We also provide dedicated GPU clusters to AI companies that need bare-metal capacity. That capacity comes from a network of datacenter partners and, increasingly, from our own hardware.

Beam serves millions of requests a day for hundreds of companies in production. We’re backed by Y Combinator, Tiger Global, and prominent developer-tool founders, including the founder of Snyk and the former CTO of GitHub.

About the Role

We’re hiring a Head of Compute Operations to help us onboard more compute to our platform. You’ll work directly with data center operators, OEMs, suppliers, and compute providers to evaluate, test, and contract new capacity to the platform.

What You’ll Do

• Manage our supply of compute. Keep a live view of capacity across our datacenter partners, from hardware type, location, network fabric, operator, and delivery dates.
• Onboard and vet new compute operators. Run diligence and KYC on new partners and review hardware specs and BOMs.
• Bring clusters online. Manage the process of running a POC and acceptance testing, including burn-in, NCCL, and interconnect bandwidth. Set up bare-metal and BMC access, and hand clusters to customers on the date we promised.
• Build our support playbook. Setup run books to elevate issues to suppliers, manage RMAs and replacements, and track uptime against our SLAs.

Skills & Experience

• You’ve worked in datacenter ops, capacity planning, or infrastructure delivery at a GPU cloud, neocloud, hyperscaler, or colo provider
• You’re technical enough to SSH into a node and communicate things like the difference between InfiniBand and RoCE
• You have the business acumen to explain how a deposit or prepayment schedule affects cash flow
• You’ve managed vendors and held them accountable when things went wrong
• You’re organized and have a strong attention to detail

How we work

We’re a small team together in the office at least 4 days a week. You’ll work directly with the founders on every major deal and deployment. Expect occasional travel (20%) to visit datacenter sites.

Benefits

• Competitive salary and meaningful equity
• Join a fast-growing pre-Series A company on the ground floor
• Health, dental, and vision benefits with 90% coverage for you and 50% for dependents
• Opportunities to represent Beam at events across the AI and cloud infrastructure community
• Fitness stipend, learning budget, and much, much more