Head of Communications & Narrative Strategy

Factory; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Factory in San Francisco and New York City seeks a Head of Communications to define and drive how the world understands Factory and its shift to agent-native software engineering.

You will own the narrative engine, stories, thought leadership, and campaigns across traditional and new media, coaching executives and serving as primary spokesperson for major announcements and partnerships. This role blends strategic leadership with hands-on storytelling.

Qualifications

• 10+ years in communications at high-growth technology companies, including senior leadership roles.
• Truly stellar written and verbal communication skills. You are one of the best storytellers the people around you know, with the editorial judgment to know what is genuinely interesting.
• Ability to translate complex, technical concepts into narratives a wide range of audiences actually want to read and share.
• Deep, hands-on media relations experience with an established network of top-tier press.
• Strong grasp of traditional and new media, how ideas spread across channels, and AI answer-engine dynamics.
• Proven experience owning issues management and crisis communications in high-stakes moments.
• Command of modern communications, measurement, and analytics tools.
• Comfort operating both strategically and hands-on as a lean function.
• High agency, low ego, and strong bias to action.
• Excellent judgment and epistemic humility.

Responsibilities

• Define Factory's communications strategy in partnership with leadership and shape long-term direction.
• Own the narrative engine: turn milestones and outcomes into breakthrough stories and campaigns.
• Serve as primary spokesperson and media liaison, building relationships with top-tier press.
• Run major announcements end to end and quarterback the narrative for big moments.
• Lead issues management and crisis communications with rapid-response plans.
• Grow owned audience and executive visibility across channels and coach leaders.
• Make Factory discoverable across search and AI answer engines.
• Own internal communications to align the company as we scale and recruit.
• Bring on people and agency partners as the work grows.

Skills

Storytelling

Executive communication

Media relations

Strategic planning

Crisis communications

Writing/editing

Public speaking

Measurement & analytics

Team leadership

Job description

Factory in San Francisco and New York City seeks a Head of Communications to define and drive how the world understands Factory and its shift to agent-native software engineering.

You will own the narrative engine, stories, thought leadership, and campaigns across traditional and new media, coaching executives and serving as primary spokesperson for major announcements and partnerships. This role blends strategic leadership with hands-on storytelling.