Head of Communications Executive Director, Chase Auto

Testing Site - JPMC; New York (NY); Sur place; USD 150 000 - 230 000; Plein temps

Résumé du poste

Chase Auto, part of JPMorgan Chase, seeks an Executive Director of External Communications to lead messaging across Private Label Captive Finance, Retail & Consumer, and Commercial Solutions. This role strengthens reputation and engagement, translating complex priorities into clear narratives for employees and stakeholders.

The successful candidate will lead a five-member team, partner with Legal and Compliance, and guide executive positioning and media relations to advance Chase Auto as an

Qualifications

• 10+ years of experience in corporate communications or related disciplines with leadership responsibility.
• Proven ability to design and implement strategic communications programs aligned with business objectives.
• Extensive experience advising senior executives in complex, matrixed organizations.
• Exceptional writing, editing, and verbal communication skills with executive presence.
• Strong people leadership and team development capabilities.
• Excellent judgment and decision-making in fast-moving, high-profile situations.
• Ability to manage multiple priorities and deliver high-quality outcomes.

Responsabilités

• Lead internal, executive and external communications for Chase Auto.
• Develop and execute an integrated communications strategy that supports growth and leadership in the marketplace.
• Advise the Chase Auto CEO and senior leadership on messaging and positioning.
• Lead executive communications including speeches, town halls, and leadership forums.
• Oversee external communications and media relations, shaping narrative and managing reputational risk.
• Lead internal communications to inform and align employees with strategy and performance.
• Collaborate with Legal, Compliance, Risk and partners to ensure accurate messaging.
• Develop and coach a five-person communications team.
• Partner with communications teams across Consumer & Community Banking for consistency.
• Translate complex financial concepts into accessible narratives for various stakeholders.
• Oversee agency relationships, campaigns, and measurement of impact.

Connaissances

Executive communications

Media relations

Strategic communications

Leadership

Writing & editing

Stakeholder counsel

Crisis management

Cross-functional collaboration

Description du poste

Chase Auto is seeking a Executive Director of External Communications to support communications across Chase Auto’s strategic business units, including Private Label Captive Finance, Retail and Consumer, and Commercial Solutions, with a particular emphasis on advancing the reputation and visibility of the Retail and Consumer and Commercial Solutions.

As a Head of Communications Executive Director, Chase Auto within Consumer and Community Banking, you will report to the Chief Communications Officer for Auto and Operations, this leader will oversee internal, executive, and external communications and manage a team of five communicators. In addition, you will operate with strong judgment, executive presence, and have a proactive mindset, translating complex business priorities into clear, compelling communications that strengthen reputation, lead employee engagement, and position Chase Auto as an industry leader.

Job responsibilities

• Lead internal, executive and external communications for Chase’s Auto business
• Develop and execute an integrated communications strategy that advances business priorities, supports growth, and reinforces Chase Auto’s leadership in the marketplace.
• Serve as a trusted advisor to the Chase Auto CEO and senior leadership team, providing strategic counsel on executive positioning, organizational messaging, and high-impact communications.
• Lead executive communications, including speeches, town halls, leadership forums, employee engagement initiatives, and thought leadership opportunities.
• Oversee external communications and media relations, proactively shaping the narrative while managing reputational risk and emerging issues with sound judgment and urgency.
• Lead internal communications that inform, inspire, and align employees to the business strategy, culture, and performance objectives.
• Protect and enhance the firm’s reputation by partnering closely with Legal, Compliance, Risk, and other partners to ensure accurate, well-governed, and coordinated messaging.
• Lead, coach, and develop a team of five communicators, fostering a culture of collaboration, accountability, innovation, and operational excellence.
• Partner with communications teams across Consumer & Community Banking and the firm to ensure consistency of messaging and alignment with enterprise priorities.
• Translate complex financial and operational concepts into accessible, compelling narratives for employees, media, dealers, customers, and key stakeholders.
• Oversee agency relationships, campaign execution, and measurement frameworks to evaluate effectiveness and continuously enhance communications impact.

Required qualifications, capabilities, and skills:

• 10+ years of experience in corporate communications, public relations, or related disciplines, including demonstrated leadership responsibility.
• Proven ability to design and implement strategic communications programs that support business objectives and enhance reputation.
• Extensive experience advising senior executives and operating effectively within complex, matrixed organizations.
• Exceptional writing, editing, and verbal communication skills, with the executive presence needed to influence and counsel senior stakeholders.
• Strong people leadership skills with a track record of building, developing, and retaining high-performing teams.
• Excellent judgment and decision-making capabilities, particularly in fast-moving or high-profile situations.
• Ability to manage multiple priorities while maintaining attention to detail and delivering high-quality outcomes.
• High level of professionalism, integrity, and accountability.