Executive Director, External Communications & Reputation

Testing Site - JPMC; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Chase Auto, part of JPMorgan Chase, seeks an Executive Director of External Communications to lead messaging across Private Label Captive Finance, Retail & Consumer, and Commercial Solutions. This role strengthens reputation and engagement, translating complex priorities into clear narratives for employees and stakeholders.

The successful candidate will lead a five-member team, partner with Legal and Compliance, and guide executive positioning and media relations to advance Chase Auto as an

Qualifications

• 10+ years of experience in corporate communications or related disciplines with leadership responsibility.
• Proven ability to design and implement strategic communications programs aligned with business objectives.
• Extensive experience advising senior executives in complex, matrixed organizations.
• Exceptional writing, editing, and verbal communication skills with executive presence.
• Strong people leadership and team development capabilities.
• Excellent judgment and decision-making in fast-moving, high-profile situations.
• Ability to manage multiple priorities and deliver high-quality outcomes.

Responsibilities

• Lead internal, executive and external communications for Chase Auto.
• Develop and execute an integrated communications strategy that supports growth and leadership in the marketplace.
• Advise the Chase Auto CEO and senior leadership on messaging and positioning.
• Lead executive communications including speeches, town halls, and leadership forums.
• Oversee external communications and media relations, shaping narrative and managing reputational risk.
• Lead internal communications to inform and align employees with strategy and performance.
• Collaborate with Legal, Compliance, Risk and partners to ensure accurate messaging.
• Develop and coach a five-person communications team.
• Partner with communications teams across Consumer & Community Banking for consistency.
• Translate complex financial concepts into accessible narratives for various stakeholders.
• Oversee agency relationships, campaigns, and measurement of impact.

Skills

Executive communications

Media relations

Strategic communications

Leadership

Writing & editing

Stakeholder counsel

Crisis management

Cross-functional collaboration

Job description

Chase Auto, part of JPMorgan Chase, seeks an Executive Director of External Communications to lead messaging across Private Label Captive Finance, Retail & Consumer, and Commercial Solutions. This role strengthens reputation and engagement, translating complex priorities into clear narratives for employees and stakeholders.

The successful candidate will lead a five-member team, partner with Legal and Compliance, and guide executive positioning and media relations to advance Chase Auto as an