Head of Client Services

Story Inc; San Francisco (CA); On-site; USD 170,000 - 255,000; Full time

Job summary

Story Inc. in San Francisco is hiring a Head of Client Services to own client relationships, delivery, and growth. You will build the team and systems that enable great work, reporting to the CEO and joining the leadership team to shape expansion beyond video.

You’ll lead client strategy, develop ideas across advertising, copy, video, and campaigns, and hire and mentor a growing team. This role requires full-time, in-person work in SF.

Qualifications

• Track record of building, leading, and growing creative or agency work.
• Experience developing teams and owning senior client relationships.
• Strong creative judgment across copywriting, advertising, video, and modern marketing.
• Marketing strategy experience paired with hands-on production experience.
• Ability to develop an idea in the room and bring a team together around it.
• Ability to work full-time, in person in San Francisco.
• No minimum years required. We care about the work you've led and the results you've delivered.

Responsibilities

• Lead how Story wins, serves, retains, and grows client accounts.
• Be the senior partner for founders, CEOs, and marketing leaders on key relationships.
• Help develop creative ideas across advertising, copy, video, social, and campaigns.
• Hire, mentor, and lead the team as the agency grows.
• Build processes that keep delivery consistent as the volume and range of work expand.
• Set clear standards for creative quality and client service.
• Step into difficult project or client situations and lead them toward a resolution.
• Shape Story's own marketing and social presence alongside our client work.

Skills

Agency leadership

Senior client relationships

Creative judgment

Marketing strategy

Production experience

In-person SF work

Job description

Great stories start with extraordinary people.

We’re bringing together exceptional creative talent to tell the stories of people shaping the future. Work alongside people who raise your standards, champion your ideas, and give you room to do the best work of your career.

Story inspires science. Science makes story real.

Your Story

We're hiring a Head of Client Services to help build Story into a full-service creative agency. You'll own client relationships, delivery, and growth, while building the team and systems that make great work possible. Reporting directly to the CEO and joining the leadership team, you'll work closely with founders and marketing leaders and help shape our expansion beyond video.

Responsibilities:

• Lead how Story wins, serves, retains, and grows client accounts.

• Be the senior partner for founders, CEOs, and marketing leaders on key relationships.

• Help develop creative ideas across advertising, copy, video, social, and campaigns.

• Hire, mentor, and lead the team as the agency grows.

• Build processes that keep delivery consistent as the volume and range of work expand.

• Set clear standards for creative quality and client service.

• Step into difficult project or client situations and lead them toward a resolution.

• Shape Story's own marketing and social presence alongside our client work.

Requirements:

• Track record of building, leading, and growing creative or agency work.

• Experience developing teams and owning senior client relationships.

• Strong creative judgment across copywriting, advertising, video, and modern marketing.

• Marketing strategy experience paired with hands‑on production experience.

• Ability to develop an idea in the room and bring a team together around it.

• Ability to work full‑time, in person in San Francisco.

• No minimum years required. We care about the work you've led and the results you've delivered.

Bonus:

• Experience working with deep-tech companies or technical founders.

• Hands‑on knowledge of video production from concept through delivery.

• A network across startups, venture capital, or tech marketing.

• Calm, decisive leadership when a project or relationship is under pressure.

• An instinct for turning complex technical subjects into stories people care about.

Compensation:

The base salary range for this role is $170,000 – $255,000. Your final offer will depend on your experience, skills and level.