Head of Client Operations & Strategic Delivery

Publicis Groupe; New York (NY); Hybrid; USD 180,000 - 239,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Paid time off

Parental leave

Job summary

Zenith, part of Publicis Groupe, seeks a Senior Vice President of Operations to lead the client’s day-to-day operations and media support. You will report to the EVP of Operations and drive processes, risk mitigation, and proactive solutions across client operations, financials, and investment workflows.

You will lead a leadership team, manage communication with legal and procurement, and develop the account playbook.

Qualifications

• Experience in an Operations role at a Media Agency, handling client and media/investment operations.
• 12+ years in media and advertising with 5+ years of management experience.
• Ability to work independently and with diverse teams, strong strategic thinking.
• Proven multitasking and ability to deliver high quality work under deadlines.

Responsibilities

• Lead client operations to deliver Relentless Standardization across PepsiCo portfolio.
• Oversee the Operations project portfolio and staff assignments, including onboarding.
• Own financials for clients: forecasts, budgets, investments and monthly FMC reporting.
• Manage invoicing/billing processes and ensure alignment with client MSAs.
• Set up and maintain tools (MediaOcean, MediaTools, Authorize, etc.) and develop best practices.

Skills

Operations leadership

Media agency experience

Client operations

Financial oversight

Team management

Strategic problem solving

Tools

MediaOcean

MediaTools

Authorize

Tardiis

Scenario Planner

NMI

GWI

Job description

Company description

Zenith is one of Publicis Groupe’s largest media agencies, spanning 95 markets globally with US offices in New York, Burbank, Chicago, Atlanta and Detroit. For more than 30 years, we have been at the forefront of media, helping to evolve and reshape the industry. We are highly regarded as a true agency partner by many high-profile brands for our expertise across numerous categories and wide range of capabilities that are unparalleled in the industry. Clients hire us for our track record of excellence in strategic planning, investment, and measurement. We also have specialist offerings, including content, commerce, multicultural and future-proofed data capabilities.

Overview

The Senior Vice President of Operations is responsible leading the operations of our Global Capabilities teams, and working cross functionally to ensure that our teams and processes work seamlessly to deliver these capabilities to all markets. This role also has direct oversight over the core operations of the global team including financial management, project management and orchestration, and change management. This role needs to deliver proactive solutions to problems that are identified, and “see around corners” to mitigate risk before it happens. This role is a key member of the leadership team, and of the agencies Operations senior leadership organization.

Responsibilities

Global Governance Framework

Establishes the overarching governance structure required to operate the PepsiCo/Publicis network consistently.

Roles, Decision Rights & SLAs

Defines clear accountability, decision rights, handoffs and service expectations across Publicis, PepsiCo, Above Market, business teams, Performance Hub and markets.

Ways of Working & Governance Cadence

Establishes the forums, routines, communications and operating cadence required to run the network.

Global-to-Market Deployment

Coordinates deployment of Above-Market capabilities, standards and tools into markets while accounting for readiness, maturity and local requirements.

Cross-Capability Coordination

Connects capability teams so dependencies, handoffs and shared priorities are managed as one system.

Performance Hub & Market Integration

Establishes how centralized Performance Hub capabilities connect with market teams and the wider operating model.

Market & Bottler Exception Governance

Provides a structured path for legitimate market and bottler variations, including escalation, documentation, decision rights and feedback into global standards.

Finance Operations

Establishes consistent operational processes around financial management, reconciliation and related network requirements.

Campaign Workflow & Operational Quality

Establishes common processes and quality controls supporting reliable campaign delivery across the network.

Audit & Compliance

Coordinates operational controls, documentation and compliance requirements across relevant processes.

Change Management & Communications

Manages organizational change and communications required to move teams from the transition state into the future operating model.

Training, Adoption & Market Readiness

Assesses readiness and coordinates training, enablement and adoption required for markets to operate successfully within the new model.

Qualifications

• Experience working in an Operations role at a Media Agency in both Client and Media/Investment Operations
• 12+ years of progressive work experience in media and advertising and 5+ years of management experience
• 5+ years working in a Global Operations role on a large/scaled global client
• Deep Change management expertise.
• Ability to work independently and collaboratively with diverse groups
• Exceptional critical thinking and problem-solvingabilities with the ability to think unconventionally in proposing solutions
• A proven ability to multi-task and manage multipleprojects effectively and work well under pressure to deliver high-qualitywork within tight deadlines
• Strong attention to detail
• Proven experience in effectively coaching and developing others

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

Veterans Encouraged to Apply.

Compensation Range: USD $180,215.00 - USD $299,637.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. This role may also be eligible for bonus or incentive compensation. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 11/16/2026.