Head of Client Digital Experience

Brown Brothers Harriman; Boston (MA); On-site; USD 160,000 - 220,000; Full time

Job summary

Brown Brothers Harriman in Boston seeks a Head of Client Digital Experience to define strategy, roadmap and own the performance of the client digital ecosystem through BBH Infuse and related applications. This leader will ensure a coherent portfolio and high-quality client experiences across channels.

The role requires building a high-performing team, partnering with business, product and technology leaders, and steering governance and investment decisions to balance innovation with a stable,

Qualifications

• Extensive leadership experience managing client-facing digital products or ecosystems.
• Strong expertise in digital platforms, UX, design systems, analytics, and APIs.
• Proven ability to lead multidisciplinary teams and influence senior stakeholders.
• Experience in financial services or B2B environments preferred; service design a plus.

Responsibilities

• Lead strategy and roadmap for BBH's client digital ecosystem across channels.
• Oversee development of digital platforms with accessible, seamless experiences.
• Partner with business, product and technology leaders to deliver scalable capabilities.
• Use client insights and market trends to measure performance and improve experience.
• Build and lead a high-performing team with governance and operating models.
• Drive portfolio investment and prioritization for innovation and growth.

Skills

Leadership experience

Digital product leadership

UX design systems

Analytics & APIs

Stakeholder influence

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Head of Client Digital Experience

Our firm’s evolution mirrors the story of global finance adapting to navigate the challenges of expanding markets. Navigating these challenges requires someone who is driven to get things done and views obstacles as an exciting challenge that demand a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s growth. Today, just as when our doors first opened over 200 years ago, partnership represents more than just a form of ownership. It’s our entire approach to doing business – one we believe is unique in the industry.

Brown Brothers Harriman is currently recruiting for a Head of Client Digital Experience to join the Product Transformation Discipline within the Investor Services business. This is high-impact leadership role to define the strategy, roadmap and own the performance of the client digital ecosystem through which clients access and use BBH products and services.

The role has direct accountability for BBH Infuse® , BBH’s primary authenticated client portal, and leads the holistic roadmap connecting BBH Infuse®, product applications, shared digital capabilities, and APIs as complementary client access channels. This leader will ensure the ecosystem evolves as a coherent portfolio and delivers a consistent, accessible, and high-quality client experience.

Key responsibilities

• Lead the strategy and roadmap for BBH’s client digital ecosystem, driving innovation, adoption, and exceptional client experiences across digital channels.
• Oversee the development and evolution of digital platforms, ensuring consistent, accessible, and seamless experiences through shared design standards and integrated solutions.
• Partner with business, product, and technology leaders to deliver scalable digital capabilities that enhance client engagement, connectivity, and business outcomes.
• Use client insights, analytics, and market trends to measure performance, identify opportunities, and continuously improve the digital experience.
• Build and lead a high-performing team of product, user experience, and analytics professionals while establishing effective governance and operating models across the organization.
• Drive portfolio investment and prioritization decisions, balancing innovation, modernization, and long-term strategic growth across the digital ecosystem.

Knowledge and skills

• Extensive leadership experience managing client-facing digital products, platforms, or ecosystems within complex and highly regulated environments.
• Strong expertise in digital platforms, user experience, design systems, digital analytics, APIs, and connected application ecosystems.
• Demonstrated ability to lead multidisciplinary teams and influence senior stakeholders across business, technology, operations, and client-facing functions.
• Experience in financial services, asset servicing, asset management, or a similar B2B environment preferred; service design expertise is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.

Salary Range

$160,000 - $220,000 + annual target bonus

BBH and its affiliates’ compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH’s total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

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We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.