Head of Client-Centered Coaching & MI Curriculum

Mariner; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Mariner Academy is seeking a Leader, CCC Coaching & Development to design, scale, and continuously enhance the MI-based Client Centered Communication curriculum across the Academy. You will lead live training, provide 1:1 coaching, and leverage AI-enabled transcript coding to measure and improve coaching quality at scale.

You will collaborate with cross-functional teams to embed standardized CCC assessment in certification paths and supervise a CCC Instructor to meet growing demand, driving

Qualifications

• Bachelor’s degree in a related field, or equivalent professional experience.
• Experience facilitating live MI-based skills training for professional or leadership audiences.
• Experience delivering 1:1 MI coaching or mentoring in a professional development setting.
• Demonstrated success in building and scaling MI training content for distributed professional audiences.

Responsibilities

• Own the design and implementation of MI-based CCC curriculum across the Academy (beginner to advanced levels).
• Facilitate live MI skills training for financial professionals and leaders, ensuring engaging and high-quality learning experiences.
• Develop scalable CCC coaching, utilizing AI-driven transcript coding to enhance and evaluate 1:1 coaching efforts.
• Provide 1:1 CCC coaching that helps advisors build proficiency and achieve measurable behavior change.
• Collaborate with enterprise-wide stakeholders to support CCC competency assessment and tracking by business unit.
• Supervise and grow a CCC Instructor to maintain facilitation quality and expand coaching support as enrollment increases.
• Create and uphold CCC scoring rubrics and performance standards in partnership with Academy leadership.
• Analyze advisor CCC performance data to identify coaching needs and shape personalized development plans.
• Work with Learning Experience Managers to align CCC curriculum milestones with cohort schedules and certification tracks.
• Foster cross-business unit relationships to champion a client-centered communication culture throughout the organization.
• Coordinate logistics for both virtual and in-person training delivery, ensuring a consistent experience for distributed advisor teams.

Skills

MI facilitation

Curriculum design

Coaching & talent development

Data-driven evaluation

Tech literacy

Cross-functional relationships

People leadership

Program management

Education

Bachelor’s degree or equivalent experience

Job description

Mariner Academy is seeking a Leader, CCC Coaching & Development to design, scale, and continuously enhance the MI-based Client Centered Communication curriculum across the Academy. You will lead live training, provide 1:1 coaching, and leverage AI-enabled transcript coding to measure and improve coaching quality at scale.

You will collaborate with cross-functional teams to embed standardized CCC assessment in certification paths and supervise a CCC Instructor to meet growing demand, driving