Chief of Staff & Program Lead — Academy Operations

Mariner Wealth Advisors; Northern (KY); Hybrid; USD 85,000 - 125,000; Full time

Job summary

Mariner Wealth Advisors seeks a Program Manager for Mariner Academy to lead the learner experience, cohort operations, and enterprise initiatives. You will translate strategy into coordinated action across learners, facilitators, vendors, and internal stakeholders.

You will manage onsite and virtual programming, develop standard operating procedures, monitor participation and assessments, and drive efficiency and brand alignment across the academy.

Qualifications

• Bachelor’s in Business, Communications, Hospitality, Education, Organizational Development, Operations, or related field.
• 5+ years in program management, operations, executive support, learning and development, event management, or related area.
• Demonstrated experience with complex, multi-stakeholder programs.
• Experience managing onsite and virtual programs or events.
• Proven ability to independently juggle multiple projects and stakeholders.
• Experience improving operational processes and documentation.

Responsibilities

• Oversee all administrative and logistical aspects of Academy cohorts, including calendars, communications, registration, attendance, materials, technology, travel, and venues.
• Manage logistics for onsite experiences (flights, hotels, meals, transportation, meeting spaces, supplies, vendors).
• Administer virtual learning logistics (technology, meetings, materials, facilitator support, troubleshooting).
• Develop and maintain standardized operating procedures, templates, and communication protocols.
• Ensure accurate records for learners and cohorts, tracking participation, assessments, and completion.
• Proactively identify and resolve operational risks.
• Continuously improve processes based on feedback and operational data.

Skills

Operational leadership

Project management

Strategic partnership

Learner experience

Communication skills

Cross-functional collaboration

Brand & detail orientation

Technology & data

Process improvement

Accountability

Education

Bachelor's degree in Business/Communications/Hospitality/Education/Organizational Development/Operations

Tools

LMS

CRM

Dashboards

Assessment tools

Job description

Mariner Wealth Advisors seeks a Program Manager for Mariner Academy to lead the learner experience, cohort operations, and enterprise initiatives. You will translate strategy into coordinated action across learners, facilitators, vendors, and internal stakeholders.

You will manage onsite and virtual programming, develop standard operating procedures, monitor participation and assessments, and drive efficiency and brand alignment across the academy.