Head of Airline Operations & Performance

Allegiantair; Hebron Estates (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Profit Sharing

Medical/Dental/Vision/Life/Disability

Flight Benefits

401K with employer match

Paid vacation and holidays

Job summary

Allegiant in the United States (KY) is seeking an Airport Agent to lead cross‑functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams. You will chair weekly KPI reviews and ensure SLAs with ground-handling providers are met, while maintaining regulatory and brand accountability.

The role requires at least 3 years in airline operations with management exposure, and the ability to travel as needed.

Qualifications

• Authorized to work in the United States and able to pass a criminal background check.
• Education: High School Diploma or GED.
• Ground Security Coordinator (GSC) certification.
• Three years airline operations experience with two years in management preferred.
• Two years’ experience managing cross-functional operations preferred.
• Must reside within 60 minutes of the assigned airport.
• Willingness to travel at least twice per year as needed.
• Proficiency with Microsoft Office applications.
• Must attend all required training programs.

Responsibilities

• Lead base accountability for Allegiant, driving cross‑functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams.
• Chair weekly performance reviews to monitor KPIs and address issues affecting on-time performance, baggage reliability, and safety management.
• Oversee local SLAs, audit vendor compliance, and initiate corrective actions when standards are not met.
• Represent Allegiant in regulatory and airport authority matters, including interactions with FAA, TSA, and city officials.
• Audit vendor training compliance through training records and monthly evaluations.
• Monitor vendor invoices for contract alignment and escalate discrepancies as needed.
• Ensure effective ground support equipment (GSE) management and reporting.
• Align base team communications and station initiatives with corporate strategy.
• Serve as primary escalation point for safety, service, or performance concerns.
• Coordinate cross-functional responses to irregular operations and support decision-making.
• Address escalated customer complaints with Customer Relations and relevant departments.
• Foster continuous improvement and recognition through joint initiatives with Allegiant and vendor leadership.
• Support talent development for base personnel via coaching and feedback.
• Ensure direct reports understand and apply our Customer Commitment and standards.
• Model Allegiant’s customer service standards in leadership actions.
• As needed, take on additional duties after training and qualifications are met.

Skills

Leadership

Decision making

Cross-functional collaboration

Time management

Customer service

Flexibility

Travel willingness

Microsoft Office

Education

High School Diploma/GED

Ground Security Coordinator (GSC)

Bachelor's degree

Tools

Microsoft Office

Job description

Allegiant in the United States (KY) is seeking an Airport Agent to lead cross‑functional collaboration across Inflight, Flight Operations, Maintenance, and vendor teams. You will chair weekly KPI reviews and ensure SLAs with ground-handling providers are met, while maintaining regulatory and brand accountability.

The role requires at least 3 years in airline operations with management exposure, and the ability to travel as needed.